Fairfield Inn & Suites Bridgewater Branchburg/Somerville

We've stayed here as we would need to be near with our relatives Room is huge, bfast is just okay . Price is good for a US hotels.

房間沒有45m那麼大；隔音差，隔壁的小孩哭聲很清晰；空調製冷很慢；衹有一個樓層有製冰機；其他的中規中矩

Well this was a bad experience; first room I got the AC was broken, then the second room the AC was ok but the smell in the room wasn’t pleasant - musty & humid. Ceiling in the bathroom looked like there was water damage in the past. Another member of our group had a pool of condensation water in front of the AC. At this point I’m ready to leave but as we are traveling with a group, multiple rooms - short just not the patience to find/book something else for just a night. Definitely not the experience one would expect of Marriott.

Checked in later in the evening with no issue. The room smelled musty and moldy, but only staying 1 night we could look past that. In the morning when going to shower ceiling was dirty, curtain didn't fit so water leaked, blood stains on curtain and towels were ripped with holes in them.

We arrived about 11pm on July 20, 2023, the clerk was no where to be found. we called, wondered around the lobby and down a hallway and a guy in a gray hoody and well worn black sweat pants wonders out of the kitchen area. He checks us in to Room 420, We've been driving for 7 hours and we were exhausted. There's a musty smell in the room but we are tired and go right to sleep. Then the truck and car and motorcycle noise in the room. The hotel sits just off Route 202, a major highway and the sound level for a hotel is high. At 5:24 am, I;m woken up by a tap, tap, tap sound like water dripping. Its raining out and there's a leak in the roof. I look at the ceiling and there a 2-3 foot brown spot that looks like someone tried to patch the spot several times with joint compound. The sound is annoying and I cant sleep. I go down to the front desk, again, no clerk, look around for him and find him again in the kitchen, looked like I woke him up. I explain what's going on and he doesn't seem to care. He pulls his phone out and is texting someone. He tells me he is texting the manager. I go back to the elevator and step in and it sinks a small amount and then there's a sudden movement and a rather unusual sound came from the hydraulic compressor in the adjacent closet. When the compressor came on to life the elevator to my floor, I noticed a high pitched bearing sound or whine. I went back to down to the clerk at the desk and told him about that. He apologized and continued texting, saying he was letting the manager know. When I returned to the room, the dripping noise was still there, I put Bose Headphones on so I could get back to sleep. When we got up around 6:45, them musty smell was much worse and we were concerned about black mold. I went down for coffee and the same clerk was still there. I let him know about the smell and the possibility of Black Mold. He told me the manager would be here about 8-8:30 to speak with me. I came back down at 8:45 to get the luggage care, no manager and a new clerk. I asked him if the manager was here, he said no, but may be in soon. He didn't know about our issues, like maybe they were going to rent the same room out again. Room 420. We left at 9, and I asked the manager to call me. He has not called 2 days later as I write this review. If he does, I'll update here. On the good side, the bathroom was clean and looked like it had a new tile shower. Tomorrow, I'm calling both the Sommerset County health department and building inspector for the mold and elevator issues. Breakfast was slim, nothing worth having. We will never stay here again.

Poor conditions of rooms and breakfast buffet equipment. First room assigned had broken security lock. Second had one chair for two people. Hot server for bacon and sausage had missing handle. Have stayed in many Fairfields and this was the worst.

After driving a long trip we were happy that our room was clean and comfortable. We came to NJ to visit a college friend now residing in a nursing home. We were unfamiliar with the area and were glad the hotel was safe and clean. You do have to drive to find a restaurant and were glad to see that the hotel offered "hot breakfast" on their website. When we went down to breakfast all that was available was cereal and some fruit. I asked the attendant why there was nothing in their hot containers. She apologized and went back to get something. She brought back 2 prepacked items.. a quiche of some sort and frozen pancakes .These were still cold and not edible. We left and decided to drive to McDonalds on the way to the nursing home after we checked out. When we went to check out the clerk was outside talking to some people and we had to wait. After making our visit to the nursing home we started on our long trek back to WV. We discovered we had left our jackets in the closet. I called back and notified them. They said they could mail them to us, but it being a Friday would have to wait until Monday. They would call to get our credit card information. And now it begins... No call from manager on Monday. I called back and spoke to a desk clerk who said she would have to check with manager. She finally located him and he said yes he had the jackets and would mail them on Tuesday. I gave her my credit card information and asked that they be mailed USPS. We waited a week..... Called back... Jackets had not been mailed yet! I told them I had given my credit information in good faith. They said they would be mailed. I then called Marriott customer service and spoke with an agent. He took my complaint, put me on hold, said was contacting the hotel. I asked for a tracking number at this time. He said I would get an email detailing when I would be getting jackets and a tracking number. 4 days later no email.. I am disappointed in Marriott. I expected better service from the top brand in the US. If they didn't have the jackets or a housekeeper had kept them then we just needed to be told up front. Don't stay here. We will go back to staying at a Choice Brand hotel!

I am a loyal Marriott customer - business and pleasure. This property is old, tattered and dirty. Very disappointing and an embarrassment to the Marriott brand. I rely on the brand to ensure the quality of the property but either Marriott quality is declining or they are not doing a very good job ensuring their properties and the respective management thereof is on par with the brand.

We stayed here on a stopover to visit family nearby. We chose this hotel for its convenient location and from our past positive experiences at Fairfield Inn & Suites. Both our room and the hotel itself were very clean and comfortable. The concierge was quite friendly and welcoming. He provided us with a recommendation for take out nearby. We liked the variety of food choices at breakfast which were a bit different from what most hotels offer. I enjoyed the crustless quiche and my husband like his sausage, egg and cheese breakfast sandwich. Upon checking out, I notified the concierge that our mini fridge had been on a freezer setting and too cold for our purposes. He appreciated the heads-up and would adjust the setting for the next guests. In appreciation for our helpful comments provided us with extra reward points.