Premier Inn Bradford Central

Once upon a time, Premier Inns provided quality rooms with good service. In the last year or so, we've noticed a big deterioration in their staff service. There is never anyone at reception - you have to press a call button and wait, often for a long time. There is no way to telephone reception either so you have to physically go to reception to raise any concerns. The problem appears to be that Premier Inn have cut their staffing so they're only providing one person on duty often required to manage reception, check in, the bar and the restaurant. Most recently, we stayed at Bradford Central Premier Inn. On arrival, reception was deserted and after pressing the call bell three times a male member of staff appeared who smelt of alcohol. He told me I had to wait while he did a staff handover. He then sorted other customers with their left bags and told me to wait further to check in. It took 20 minutes to check in. In our room, we discovered a towel was missing but rather than have to go back down to reception and wait again, we put up with it. We think this is a conscious policy of Premier Inn to make staff unavailable so that customers don't bother raising concerns with them. Note that on premier Inn's website it says all concerns should be raised with on site staff. What if on site staff are the concern? The next day, the same member of staff was attempting to manage reception, the bar, seating diners in the restaurant, taking meal orders and waiting on tables. He took our order for food and a bottle of wine at the bar. He didn't offer for us to run a tab. There was a queue waiting at reception to check in. At our table, we discovered he'd given us an opened, partly drunk bottle of wine. I went to the bar where there was now a queue. The man was dealing with a lengthy queue at reception checking in. Only one person appeared to be working on a busy Saturday night. The bar flap was up so I went behind the bar to see if there was someone in the staff room behind the bar or in the kitchen who could help me. There was no one. Faced with a long delay affecting our dining experience, I replaced the open partly used bottle with an unopened one. Some minutes later, the man approached our table and asked us if we were OK. I explained about the wine and that they ought to have more staff on duty. He told me twice I should not have gone behind the bar. He was quite unpleasant about this. He did not apologise for giving us an opened bottle of wine nor for the delay and inconvenience. He didn't handle the situation well. It was uncomfortable and affected our dining experience. Eventually, our food arrived. It was delivered to our table by a kitchen porter wearing a hair net. The man was still tied up with reception and bar customers. The food wasn't hot so had presumably been waiting for a while hence the kitchen porter being asked to wait on tables. The whole experience was poor. We will avoid Premier Inns in the future.

The room is one of the best of the premier ins we have stayed in However the Breakfast never has all the food ready to eat The children’s menu is poor and a long wait The Tv did not work properly and the man we told said he would come and look but he never did the ladies were more helpful

We have stayed at the Prem Inn Bradford City Centre several times when visiting the city to see a show at the Alhambra Theatre. The hotel is only a short walk from the centre of the city and the staff are always very friendly. The bedrooms are spotless and well equipped with everything you could need including soap, large towels, tea making equipment and that all important hairdryer!! One of the things that I love about all Premier Inns is the fact that they have things positioned in the room so well - plugs next to the beds at each side to charge phones, a hairdryer next to a mirror which lights-up, extra plugs for hair straightners etc... Breakfast the next morning was up to the usual standard, with the only slight gripe being that the plate warmer wasn't switched on, which meant that the hot food put onto cold plates soon went cold - some people might not mind this, but we like out food to be hot and always warm plates at home... All in all another great stay in Bradford and an excellent hotel!

The first room I was allocated was freezing. I sat in my coat for 30 minutes after adjusting the thermostat. Nothing. I went downstairs and the woman on duty offered to override the heating. I was advised to ‘give it 10 minutes’ so I sat in my freezing room for another 10 minutes to no avail. I then had to pack my case, take my case and bags downstairs to be given another room. The new room’s temperature had been set to 17 degrees so I am now waiting for this room to heat up. The new room was far less poky than my original allocation, 906. If it was available why was I stuck in the smallest room on the 9th floor? The staff have been charming and very helpful but the provision you offer for business guests who arrive late in the evening is poor. Rooms cannot be left on 17 degrees when the external temperature is 3 degrees. The corridor is warmer than both rooms.

I arrived on Monday night after a long journey to find that the receptionist were not able to activate any key cards. The receptionist kindly let me in with the master key. Room was large and clean. There was a wait for evening meal of about 40 mins but it was worth it. Lasagna was delicious. I did have to bring all my luggage down for breakfast as I still didn't have a key card the next morning. Parking is easy and cheap, £1.50 for 24 hours in the leisure exchange.

We visit Bradford every few months to visit family and this is always our go to hotel. Comfortable, warm, nice stay. Friendly staff. There is no parking on site but there is a multi-storey car park nearby which only costs £1.50 a night. We have never had a bad experience at this premier inn and can’t recommend enough.