Albergo Dell'Agenzia

While the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating. The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags. The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight. Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay. Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.

Great room, food and service. This hotel is also a "slow food" cooking destination next to a culinary institute. Charming grounds and pool with Roman ruins on the site. In the heart of Piedmont with many famous wineries nearby

The hotel is located in a beautiful context and looks beautiful from the outside and in common areas. The restaurant is really, really good and recommended. Unfortunately the rooms (at least the room I aas assigned) completely kill the beauty of the experience. Poorly furnished with old and poorly mainted furniture and especially smelling like it was built directly on a sewer. Since I was staying only for one night I did not complain, locked the bathroom door (bad smell was coming from the bathroom) and coped with it. But taking a shower in the morning was a very painful experience.

Beautiful hotel situated between the vineyards of the Barolo wines. Very spacious clean rooms with all facilities. Helpful staff at the reception which speak very well English and German. Restaurant with nice menus from fresh ingredients.

A great stay. Staff are very friendly and helpful. The place has been nicely decorated/refurbished with respect for the history of the building. The building itself can’t be beaten, part of an old castle/palace buildings. Restaurant is great, and there is a wine cellar on site. The pool area was clean, with free drinks available. Breakfast could be better/more choice. Overall a very good stay

Since the first moment when we arrived at the hotel we were treated with courtesy. We had an early checked in and we were given a free room upgrade. The room was amazing (nice, comfortable, clean and with great A/C and super bed). The hotel is really nice and the location superb. The pool area is also quite nice and we enjoyed a swim to fight the super hot day. What was missing was a pool bar, which is a pity. Overall it was a great experience, well done to all the staff and we will definitely go back

Super helpful staff who gave excellent advice on where to taste wine and also reserved a great restaurant for dinner. Fascinating, peaceful and beautiful surroundings. Comfortable rooms and beds. Good bathrooms.

Great overnight stay on our route driving to UK from Italy. Friendly service, excellent food, lovely swimming pool, interesting wine museum, slow food university next door and set in an old roman village.

Very nice hotel to stay in, excellent food, personal, pool- everything. Very helpful and knowledgable personal. They arranged tours to vist different wineyards for us for exaple. Breakfast is also very good with fresh fruits and a lot of homemade products.