Brooklands Lodge

.We were staying there around 27th of august and they gave that smelly room 604. Im trying to get money for that night as we paid £276 for 2 nights(stayed only one at the end) and they are refusing to give us money back for first night. We woke up to water leaking from middle of the ceiling on top of the bed ,after reporting they unhappily relocated us to another room. This hotel need to stop booking unsutable rooms and taking money for it.I have photos and video to prove the case.

Was a nice place , decor nice clean Ideal location for the beach & concerts at the BIC . I stayed in 603 which is in the basement. Nice room but could have done with having a chair at the desk . If you have mobility issues stay in the main hotel. As you have to cross the road to check in . There is also a code needed for main door. Staff are very helpful and friendly. I will definitely be staying here again

Super efficient clean and welcoming lodge. Room was lovely. Very accommodating , short walk to beach and pier. Nice quiet location. Amazing pub breakfast next door , room had tea and coffe making. Private bathroom with shower. Fan. Iron. Hairdryer.would highly recommend. And I’ll be back. Staff were super helpful and friendly

Very good value for money!!!!!!!!!!!!!!!!!!!!! Thank you it was a very nice experience and was very central. I would recommend and if I need a hotel in bournemouth again this would be the place to go. Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!

Steer clear! I checked in and out within a hour! The room was dirty, smelly and damp! The bathrooms extractor fan and light wasn’t working, the shower door was hanging off with green slim in my shower! The water stopped working and was cold and the bed lining was dirty. The door to the room was not working even with a key card (I kept opening ) I was not offered a alternative room and was told I could get a refund all I had to do was call the provider on the Monday and they would authorise the refund, when I called *********** they told me the manager of the hotel has refused my refund. The manager Danielle has done nothing but lie about my stay and has totally ignored the fact that the room was not fit for purpose she is more interested in telling me that they offered me another room (They did not ) I had to drive over 100 miles home after not spending the night. Ps I am not a princess and could of lived with most of these things but couldn’t stay in a room where I didn’t feel safe with my elderly mum and daughter!

It was a nice, large clean room. It was just right for my one-night's stay. I have no concerns. There was also free parking at the back of the hotel. The hotel is just a short walk from the Bournemouth International Centre, making it a good choice for attending a conference event.