Bournemouth West Cliff Hotel

Lovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room. Breakfast was good lots of options. Spa facilities good with a nice pool.

Chose this hotel as it was among fine ones (based on reviews) and available for the dates I was travelling. Also, had spa and swimming pool in the premises. A complete disappointment mainly due to cleanliness, to be preside lack of it. It is old indeed but that is not the reason why there is weird smell in the room and corridors. The floors are carpeted and seems that never vacuumed (at least never in those 3 nights we stayed). Any movement in the room and the dust is flying all over the place. We decided to use the pool, there are two, one outside complementary - filthy, things were floating in water - never saw it being cleaned - chlorine, very strong stench, burns the eyes, and I believe it is assumed that it is clean if you apply immense amounts of chlorine. Then we decided to try spa, you have to pay £12 per person (£24 for 2 people) for the duration of the stay - big mistake not worth a penny. We though if you pay you might as well get better service, cleaner pool and saunas. I was showed the amenities but it was only when I changed and tried the sauna, steam room that I noticed how yet again filthy the place is, hairs on the floor, the tiles seemed to be mouldy (dark and not cleaned). I went in jacuzzi, the water was not warm and there was thick foam on the surface (shouldn’t be). Then I checked the other side of the pool and when was getting out of water something stuck to my hand - hair, I check the surface again and noticed things floating (mostly hair). Tiles were dirty everywhere. We couldn’t stay any longer and left.