The Watermill Hotel, Sure Hotel Collection by Best Western

We were visiting our family and chose to stay in the best Western watermill hote in Hemel Hempstead. The receptionist, Shawn was so accommodating and helpful, we could not have wished for a better welcome. When we came back to our room after a trip to the local pub, Shawn was checking up on who we were and welcomed us back to the hotel. We are very impressed and feel that our safety and security were being looked after. We'll done Shawn, thank you.

We needed a good Hotel on our way home from a Charity Walk. This came up n a search so we thought we'd give it a go. Met by Shawn on reception who could not have been more pleasant. Offered complimentary bottles of water as we had literally just finished our walk. Shown to our room personally and the owner even carried our bags up for us. Lovely room, view over the river at the back of the hotel, lovely clean modern room. Superb bed, superb bathroom. Food wasn't available at the time but plenty of places to eat, two pubs across the road. They did do breakfast which was typical tea, toast cereal and full English. The cooked breakfast was lovely, quality sausage, well cooked bacon, runny eggs - perfect for us. Loaded car and Shawn came out to say goodbye and take the key card. Cannot recommend the place enough. If we end up in the area we will certainly stop here again.

Do not waste your time or money! This hotel leaves a lot to be desired. The beds were barely put together, the one I was in had a few pieces of MDF just about screwed together to cover the prison like bed frame. The shower was terrible, I would have had a better wash in the great British drizzle had it been an option! When we checked in around 6pm-ish, after a days work we were then informed the restaurant and bar weren't operational and neither dinner nor breakfast were available, even having a drink wasn't an option! Apparently it is not standard practice to inform patrons of this before they arrive either! Luckily the one redeeming factor was the pub opposite which did do lovely evening meals and a good pint, unfortunately no breakfast though! It seems like the only 2 things most people want in a hotel this place could not get right, a comfy bed and a decent shower!

Sandra is the best hostess and The WaterMill was exactly what I needed. She provided a beautiful, safe Haven for me as I was grieving. She is a wonderful cook and is the salt of the earth. She has a variety of spaces available and there are several beautiful walking paths near her property.