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Placering4.3
Faciliteter4.3
Service4.3
Renlighed4.2
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Cynthia Tsang
Standardværelse med 2 queensize-senge
Overnattede i jun. 2024
Familie
4 anmeldelse
5.0/5
Enestående
Slået op den 1. aug. 2024
Spacious room with 2 queen beds good for 4 adults. Excellent location and very good service, with daily complimentary coffee and wine at the lobby. The only area to improve is water coming out from the shower a bit weak.
Oversæt
Gæstebruger
Overnattede i dec. 2022
Familie
1 anmeldelse
4.2/5
Meget god
Slået op den 1. feb. 2023
I booked the Kimpton Nine Zero hotel and apparently it was bought out about 10 days ago with no notice from Trip.com; but the staff are apparently the same during the transition so it was a bit insane that I pre-paid this stay on Ctrip and was immediately charged the full amount AGAIN of my stay at pre-check-in (not even room ready yet check-in) then charged the ENTIRE STAY again at 6pm on day of check-out even though I checked out at 7am that day and was reassured yet again all my charges would "fall off" and I would NOT be charged again. So this stay ended up costing me $1500 frozen in my account at one point for a $425 stay that was prepaid. The front office could definitely use some improvements as most people don't have an extra $1000 lying around to have frozen for no reason :(