The New England Hotel

This is not a hotel, its a dive checked into the Indian downstairs was sent to room 10 before i even got too the room my heart sank filthy dirty carpets no TV didn't work no bedside light filthy room. went downstairs to the young girl who admitted its not her job to deal with the hotel fair enough was given company number to call they didn't ask my problems just said to move to room 5 why i do not no TV same filth called no hot water again and they said i must stay 2 nights and they would refund me as they did. no apologize no asking what was wrong i think its a hotel for refugees, yes its budget at £50 pound a night but the travelodge was £43 pound please read the reviews and dont stay in this hole

Car park is next to the hotel, hotel is older style, staff friendly on arrival, stayed in a single room which was ok I size. Food was ok nothing fancy, wifi didnt work in the room, single bed like most places was poor quality, why dont hotels provide a decent single mattress ?. Water pressure low therefore Shower wasnt very good. Room was clean. Not great soundproofing. Breakfast was good.

Not a great experience. The hotel is shabby and dated. Our room on arrival had the window wide open, it was 4 degrees outside and the radiators could not be switched on. Music from the bar until 01.45 made it impossible to sleep. I went down to the bar and bar man said he would sort out the problem. There was only the 1 bar staff and 2 customers so I cannot understand why the music was being played so loud. The bed was uncomfortable, the sink water came out of the shower drain and smelled awful. There was only a shower which was mouldy with a very poor flow and not easy to adjust. There was no extracter in the bathroom. The room has single glazing and so very noisy from traffic noise. No bedside table on one side, the room being very dated in every aspect imaginable. We paid £80.00 for a double room with breakfast but to be honest I would not stay again if the room was free. The only saving grace was the lady who served a nice breakfast. Never again and a full refund would be gratefully accepted.

Housekeeping standards totally shocking. not cleaned from the last person literally only the bedding was changed. kettle half full, stains on carpet everywhere, every surface either sticky or dusty. room smell is aweful. The multiple air fresheners do no effect to cover up the dirty feel to the air in room 3. No disposable toiletries as advertised only a 10% bottle of carex that we don't know how many people have use. Really not doing my OCD any good staying here.