Rila Hotel Borovets

Lovely hotel!, most of the staff were friendly and willing to help us . Special mentions for Mr Jordan for his immediate response to our request for an a/c room and an upgrade.Many thanks to the spa staff,Nikki,papir and sylvia-lovely massage- and to Dennys at the restaurant. Can't wait to go back next year!!!

We have known Borovec and Rila Hotel for more than a decade but in the winter period. this time we decided to try a long weekend holiday in summer. The reservation process and help to choose two connected rooms (family with 3 children) were great, the rooms were comfortable, HB was perfect, meals with plenty of different and tasty food, the pool and spa area were perfect, organized the program for kids, ... We enjoy staying in Rila.

It is a very nice hotel with a top location in Borovets. Ideal.for.families with very good service. Prices are very good and the hotel has an amazing view of the ski area. The rooms are very nice and the restaurants with the food are great. I can recommend it for families .

Recently renovated hotel with great customer service, delusions food (breakfast!) and excellent facilities. The rooms are specious and supper clean. Locations is prime and your are close to everything you might need. I would highly recommend it!

Positives: In a perfect location. Ski in and out. Rila slope is just a couple of steps from the main entrance. Breakfast: plenty of options, good quality and coffee & juice were included. The hotel is large, so make sure you walk around and see all it has to offer. We only discovered the Terrace Lounge indoor and outdoor) on the 2nd floor on the last night when they opened up a second floor for dinner. Lovely bar for cocktails with good music. Recommend. Dinner in the a la carte Restaurant Samokovi (not included in the half board) on the ground floor was amazing. We booked a table one of the nights Service, food, ambience - all perfect. The food was high quality. Made a lovely change from the upstairs dining areas included in the half board. Towards the very end of our meal, there was a large group, a few of the children were running around the restaurant, climbing on empty chairs and banging furniture. This didn't seem to be challenged by the waiters, which was a shame, but the blame is with the parents. The sauna, Turkish bath and relaxation spa areas are great. Negatives: This is not a hotel I would recommend for couples without children, if going during school holiday times, because of the dinner and the jacuzzi experiences. If you're going with children, I would say you'll find it perfect, though. There were children's activity areas, large open spaces and plenty of food options to cater for all ages as well. Dinner, in the dining area for the half board (buffet) is loud, bright, busy and not a space we wanted to spend any extra time in beyond eating our food. It's a canteen more than a restaurant. Large open space, high ceilings, so the sound echoes. There was different food options but lacked much change day to day and the quality was mixed. No tables for 2 people. A few tables for 4, but most were 6 / 8 seaters so you were inevitably sharing with other people on busy nights or sitting on an overly large table with just 2 of you at quieter times (suggest having dinner as late as possible for a quieter experience). The same Christmas themed music was played at breakfast and dinner times. Tables cleared away so quickly, it felt rushed. It was not an enjoyable dining experience in the half board Seasons restaurant. Jacuzzis are located in the swimmimg pool area, not the same area as the sauna / Turkish baths. Despite signs saying jacuzzi not suitable for children under 12, there were always children in them - I counted 9 children one of the times. Only used it twice for this reason - kids splashing around and dive bombing in. Again this might be because of the school holidays, but given the location next to the swimming pool and children's pool and the fact that no one was enforcing the age limits each time, id expect it's a regular occurance. It's not the relaxing post-ski jacuzzi experience that you might be expecting. Other: Ski gear can be stored in the hotel store area - this closes at 5pm so be aware if planning apres sk

The staff at Rila Borovets is extremely professional and at the same time super friendly with a sense of humor. Rila has been a pinnacle of excellence in Borovets for over 30 years and it only gets better and better. I strongly recommend staying at Rila and taking advantage of the spa services. It is the ultimate relaxation and serenity place in Borovets.