Hotel Yastrebets Wellness & Spa

As a family of 5 we just came back from holidays. As we checked in, staff hasn't explained anything properly, wasn't very friendly. We stayed in the chalet which was good and clean. At the breakfast restaurant, no one is smiling, every staff is very grumpy. We had a feeling that we need to leave breakfast ASAP. Even kids have noticed that feeling. In the evening for the dinner, no one has welcomed us, just walk in and sit where you can, staff wouldn't care to move towards us. NO ONE UNDERSTANDS ENGLISH. Few times they have brought wrong food orders. But we didn't know what to do as there is no one could communicate with us. They have brought 2 days in a row not cooked at all burger meat for our kids, and we're not happy with our opinion. They assume it's the way meat supposed to be done. Bar staff wouldn't acknowledge you at all. Not even when we were passing by infront of them. Not a welcomed feeling. Once our daughter has been kicked out from the kids play room because she cough couple of times. As one parent wasn't happy for his son to be in the same room with ill person. SO STUPID. Our daughter hasn't even played there once. The lifeguard at the swimming pool wasn't doing anything at all, just relaxing on the sunbed and drinking tea all the time. I wounder why there was never tea available for the clients. When we checked out, they made us pay for our 5 years old daughter stay. No where in the world you have to pay for that age. WE WOULD NEVER COME BACK TO THAT HOTEL AGAIN. MANAGEMENT SEEMS LIKE DON'T CARE WHAT IS HAPPENING . VERY RUDE STAFF. VERY UNCOMFORTABLE.

We stopped off here to eat after skiing down Yastrabets 3, the food was great and it had a great atmosphere. I’d definitely go back if we were in Borovets again. It was awesome being able to see the slope and the club sandwich was delicious and huge!

Fantastic place. It was my first time in Bulgaria and I didn’t know what to expect. The food was great . The stuff at the hotel was friendly and always ready to help Cabins we stayed at were clean and really felt like being home. I am definitely coming back !

Exellent food and beautiful surroundings. The spa is truly amazing! I went there for a work trip and felt very refreshed afterwards. The staff is very good and accomodating. I very much reccomend this spot for both business trip and for going skiing and relaxing with friends and family.

Company trip made so much more special by the warm welcome we received from this incredible team. So lovely, so kind. What an absolutely stunning location!! This is a fabulous place, don’t hesitate!!!

We got married there and I have no words to describe how PERFECT everything was. Lili and the rest of the hotel staff have taken service to a new level, which I haven't experienced before. We felt like they are all part of our family and we cannot recommend the hotel enough. Did not have time for the SPA, but from visiting the hotel previously, I can tell you it is worth going there! In the winter, it is so magical with all the snow outside! The food - beautiful, delicious creations, thanks to Chef Lubo! Thank you for everything, you are simply the best!