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Bekræftede anmeldelser
Placering4.1
Faciliteter4.1
Service4.0
Renlighed4.1
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Alle anmeldelser(55)
Positive anmeldelser(25)
Anmeldelser med billeder/video(5)
Negative anmeldelser(15)
Travelina
Deluxe-værelse med kingsize-seng
Overnattede i feb. 2024
Familie
15 anmeldelse
5.0/5
Enestående
Slået op den 31. mar. 2024
5 min walk from the national park, they have a lot of services and the mountain view room is just amazing!
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מדלן קיט
Superior-suite
Overnattede i nov. 2023
Familie
2 anmeldelse
4.0/5
Meget god
Slået op den 28. dec. 2023
Didn't like the food at all not high quality
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Anonym bruger
Economy-værelse med kingsize-seng.
Overnattede i jan. 2024
Par
11 anmeldelse
3.5/5
Slået op den 19. feb. 2024
Lacks very basic feature
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VIKTORIIAR
Økonomisk værelse med kingsize seng uden balkon
Overnattede i dec. 2024
Par
8 anmeldelse
4.5/5
Fantastisk
Slået op den 14. jan. 2025
Классный бассейн с видом на горы. Просторные чистые номера
Классный отель. Есть бассейн на улице, очень вкусные завтраки. Классные, чистые, удобные номера. С террасой, выходящая на лес. Очень классный отель
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Anonym bruger
Economy-værelse med kingsize-seng.
Overnattede i okt. 2022
Rejs med venner
312 anmeldelse
4.5/5
Fantastisk
Slået op den 4. nov. 2022
Хороший отель, в живописных кавказских горах, дружелюбный персонал. Чистые большие номера.
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Gæstebruger
Økonomi-værelse med to enkeltsenge
Overnattede i sep. 2023
Solorejsende
17 anmeldelse
4.0/5
Meget god
Slået op den 7. okt. 2023
度假村,位置也不錯
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Gæstebruger
Overnattede i nov. 2024
Andet
1.0/5
Slået op den 6. dec. 2024
WORST HOTEL! BEDBUGS! UNHYGIENIC! UNPROFESSIONAL STAFF! This is the worst hotel I have ever stayed in. The management is incompetent, the facilities are poorly maintained, and the spa showers were filthy and stinking! The food was inedible, and room service was completely unresponsive. To make matters worse, the hotel charged us for breakfast we never added. The reception staff had no explanation and made us wait 30 minutes for the “royal manager” to arrive. Even then, the issue was not resolved. Because of their disorganization, I almost missed my flight. This hotel is a complete waste of money—avoid it at all costs.
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Gæstebruger
Overnattede i aug. 2024
Andet
3.0/5
Slået op den 28. sep. 2024
Hotel location is very good..inside the woods,big territory,good rooms overal..I jist reccomend hotel adminostration to improve restaurant service..all the time ,there were not enough spoons for tea ,or tea cups was not,i several times were waiting to reffil them to use.
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Gæstebruger
Overnattede i aug. 2024
Andet
5.0/5
Enestående
Slået op den 8. sep. 2024
This hotel is very cozy and the staff were extra kind, especially the guest relation's staff "Tamuna" who dealt with us like a daughter would deal with parents. We were really touched by her warm treatment. On the departure day, our car did not start, so the bellboy went out of his way and brought a jump cable to start the car because the battery was dead, and he requested a colleague to bring his car and they started the car for us. Such things make a difference to customers. The front desk manager was very helpful in finding us the suite we wanted and made sure we got what we wanted. The room was very nice with an amazing view and a hug balcony. All I can say is that I strongly recommend this hotel and I will certainly go back to it.
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Gæstebruger
Overnattede i aug. 2024
Andet
1.0/5
Slået op den 3. sep. 2024
The worst stuff and service. Very rude and irresponsible! Managers are not willing to solve your problem and even if you are totally unsatisfied, you can not cancel your stay or get a refund. I have never seen worse service or management stuff, especially manager Natia and the head of spa centre. Two rude and unprofessional people, not responsible for their mistakes. If you want to pay a lot of money for getting stressed, then visit this awful „hotel“
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oowxwoo
Overnattede i jul. 2024
Solorejsende
3.0/5
Slået op den 20. aug. 2024
The hotel is luxurious in its structure and gardens but there were two things I did not like: The restaurant service at breakfast was pathetic. The availability of coffee mugs, water glasses, salt-pepper sets etc were hard to find. Secondly, the room service rates are absurd. I ordered a beef burger, an apple strudel and a malt whisky (Mccallan Select Oak) which as per the menu should have cost GEL 81. Instead I was charged GEL 158!! Such a premium is absolutely ridiculous. An otherwise beautiful property which I would have rated highly for its room and ambience was marred by my room service and breakfast experience
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Gæstebruger
Overnattede i apr. 2024
Andet
1.0/5
Slået op den 23. maj 2024
This is the dirtiest and most unfriendly hotel I have ever seen in Georgia. The hotel has dangerous food, cases of poisoning requiring an ambulance are not uncommon, so your vacation will be ruined. Regarding poisoning, you will not find any managerial participation or assistance. And you will never get your money back in case of cancellation. In general, the information on the booking does not correspond to reality. The pool is covered with a black coating of mucus and mold, the area is old and unkempt, the windows look out onto high-rise buildings with refugees. I do not recommend this hotel, especially if you are traveling with children. My Georgian friends were really surprised why I chose such a bad hotel, now I will be more careful relate to planning. Thanks to recommendations, we moved to another hotel, not far from the park, and met completely different conditions and reception.
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Gæstebruger
Overnattede i mar. 2024
Andet
1.0/5
Slået op den 18. apr. 2024
Terrible service, stuff is extremely irresponsible and rude. I chose this hotel to spend my birthday there and it was one of the worst decisions I’ve made in my life. Instead of celebrating my birthday peacefully I got stressed and anxious because of the terrible service, our room had many problems the sink wasn’t working, the bathroom lighting was so poor that It was impossible to do your makeup. Food was very low quality and staff made many mistakes while serving us. I just don’t recommend this hotel at all and I regret so much that I wasted my money and time there.