Savoy Hotel Boracay Newcoast

I chose the hotel based on location and I was not mistaken. This part of the island is much cleaner, well-maintained and beautiful. I liked the hotel more than I expected. At first I stayed for 2 nights to decide in the process whether I would stay for the remaining 10 days. After two nights I stayed in this hotel. I would like to note the good work of all the hotel staff. Very friendly, welcoming and always ready to help. The only thing that needs to be improved is the lost and found service. I forgot my headphones in the restaurant, came back the next day, and none of the staff in the entire hotel knew that the waitress girl found them and put them in a box under the cash register. Even the lost and found service did not know about it. I found the headphones only through the Locator program on my phone.

This hotel has potential to be great but first they have to improve on a lot of things. I only stayed in this hotel coz most are fully booked. And I regretted my stay needless to say. I had to cut my trip short due to food poisoning from hotel food, I didn’t bother refunding the 3 extra nights or logging a complaint. I just had to rebook and fly back home to get better since this location is so far from the center. Hotel smells moldy which really worried me about health and safety. They have no water bottles in the room, they have the centralized water dispenser so I had to buy water everyday same as other guests I saw. I understand this is part of the green campaign but should offer an option for guests to have individual packed water in room. Location - it’s peaceful and quiet but it’s far and you have to pay so much just to get to anywhere. They have a shuttle but it’s limited and during peak season, they are not able to accommodate all the guests that made some opted to pay 250pesos on tryk which is a rip off. I even got tricked by one of the tryk drivers and hotel is not doing anything about it. I am pushed to write to the LGU tbh Service - staff needs training. They get rattled when guests start to pile up at the reception. They couldn’t accommodate everyone. Shuttle - as mentioned above, very limited and you have to book. Vs the nearby hotel where I played golf, they have shuttle round the clock and you just hop in hop off any time Food- no further comments - I got food poisoned by the chicken I had for dinner at the resto. Check carefully next time. Make sure food is smoking hot upon serving. AirPort transfers- the welcome was great, they’re all accommodating. But the exit was like “you’re on your own now, bye”

We chose to stay here for 2 nights at the end of our month long stay in Borocay. We wanted a good quality hotel in a quiet location with large swimming pool and beach access. The welcome and check in process was fast and we were given early check in at no charge and a reduced rate for breakfast. The rooms are well appointed with spacious bathroom, fridge and comfy beds. We really enjoyed both dinner and breakfast service with great quality food and very friendly and professional staff. We were disappointed with the pool area as both days half of each pool was out of use for maintenance/ building work. This meant we had limited use of this facility for swimming and sun bathing which was the reason we chose this hotel. Furthermore we were not advised regarding this either at time of booking or on arrival. Upon check out we were surprised to be told in an aggressive way that we had to wait for 10 minutes whilst they checked the room before we could leave. When our transfer arrived I went back to the desk to be told yes we can leave. No thank you so much for staying with us etc!!!! As we got in our van, another member of staff approached us and told us we couldn't leave until he'd checked with reception. Completely underwhelming and disappointing exit from the front staff after a great stay!!!