Henann Prime Beach Resort

Servicen er ikke god, og miljøet er ikke godt. Alle skal træffe et godt valg, for hvis du foretager en forkert reservation, vil du ikke blive refunderet. Selvom jeg har foretaget en forkert reservation, kan jeg ikke ændre værelset. Det er lidt urimeligt Desuden er receptionen meget utålmodig og har en meget utålmodig tone og attitude. Ingen af ​​dem er gode, så hvorfor skulle vi bruge Ctrip? Det er bedre at tjekke ind direkte, så du ikke bruger de forkerte penge. Jeg har det dårligt efter at have været på et ødelagt hotel, så jeg skiftede straks til et luksushotel. Det lille hotel er virkelig dårligt.

Was a lovely hotel only thing is there were two roosters in the home next door that kept going off at 4am, 5am till quite late.

Always the best.. service & location. I always stay here when I’m on the island.

We’ve been booking this hotel ever since and my kids love this hotel. However, this time around we had a terrible experience upon checking in. We are a family of 5 (2 adults and 3 kids) but my eldest is already considered an adult because of his age which is understandable to any hotel policy. We booked a premium deluxe room which is the biggest in this hotel with 1 double bed and 1 single (same as what we’d booked before). What we don’t like is what happened with us upon checking in, they said my son is considered an adult they insisted on us getting another room which is unreasonable for us since hello??! A 10 year old kid will stay by himself in the room OR separate us family??! The room we booked can occupy 3 ADULTS to technically speaking this should be allowed. We also informed that we are WILLING TO PAY EXTRA for our 2 kids - and by the way they have an option for this; a rate for extra kid/child. Still they insisted on the another room. We had to wait for hours to confirm if what we want can happen. The manager (name:Charizze) is not willing to meet us half way. In the end we paid for 3 ADDITIONAL ADULTS!! Talk about a ripped off when it should just be 2 extra kids. Also our request for airpot transfer upon arrival was denied due to the same reason of not getting another room. Really terrible customer service (reservations supervisor: Bea Race) This will be our last stay in Hennan Prime. Sad to say they have a TERRIBLE FRONT DESK CUSTOMER SERVICES. Hennan you need to train your managers well.

Got my item thank you. Loved it and the items are fantastic. Just what I needed when I got home from work. It’s like Christmas has come early 👍🏼 Thank you xx

It is always a pleasure staying at Henann Prime. I have no bad comment about my second. Food is also great here as well as the service. I will surely come back.