Holiday Inn Express Richmond E - Midlothian Trnpke

I paid $178 to stay here and would NOT recommend it to anyone. It is, hands down, the most run down hotel I have stayed at since I was a kid. I have never had a bad experience at a Holiday Inn, but this one is awful. Everything is old, rusty, and unkept. I changed rooms twice before finding one I could stomach. I should have read more reviews before booking, but listen to my advice and choose a different hotel. The first room was musty, there were holes in the curtains, stains on the couch and chair, and overall disgusting. The second room smelled better but had a dirty bathroom. The icing on the cake was a Slim Jim holding up the shower rod. The third room was a suite and is okay, but still far from what I’ve come to expect from Holiday Inns. I will say that the lady at the front desk was lovely- she was understanding and apologetic, and kept giving me a different room until I found one that was suitable. IHG really needs to check this hotel out and do a complete renovation.

We recently stayed at this hotel and, unfortunately, our experience was not the best. While the room itself was clean and tidy, the rest of the hotel left much to be desired. The elevator and hallways were noticeably dirty, which gave a poor first impression. The biggest issue, however, was the noise. Every time someone closed their door nearby, it caused our entire room to vibrate. It was so loud and jarring that it woke us up multiple times during the night. At one point, we even thought someone was trying to force our door open—it was that intense. Clean rooms are appreciated, but noise and cleanliness throughout the hotel matter just as much. Sadly, we wouldn’t choose to stay here again unless improvements are made.

This hotel was easy to get to and parking was great. Nice, quiet area and lovely staff. The condition of the hotel is a bit run down, like they're waiting to replace anything before a big renovation. It wasn't dirty, just stained chairs and a bit shabbier than other Holiday Inn Expresses I've stayed at. Breakfast was yummy and the beds were comfy.

The hotel was okay until morning breakfast. It was the worst service I have ever experienced at a hotel. They didn’t have enough food. They seem to be out of everything. On day two I found out that they only had one working oven so they could only cook one thing at a time. They ran out of eggs and basic morning staples. The staff on the first day just seemed pissed that we kept asking her for food. The second morning we had a lovely young lady who helped the best she could. She smiled at just kept pushing through to be of service. The only bright spot. It would have been less irritating if they would have told us about the issues when we checked in. That way we could have expected it and made other plans.

Hotel is taken care of. Breakfast had several choices. Shopping and restaurants close by.

Found staines and not sure what splattered on the wall near the computer desk bed wasn't to bad but when arriving into the room it was 78 degrees with thermostat set too the off position