Goldenstern Townhouse

Impressed with hotel decoration and central old town location. 10mins walking distance to train station. Glad that staff offered to deliver luggage to the room as I won’t be able to manage carry luggage up the stairs. The lift only goes up to level 1. Continental breakfast is adequate. During the three nights stay, the breakfast was served with the pretty much the same food, not much variation and no hot food other than hard boiled eggs. The room was clean but lack of amenities such as hair conditioner and toiletry kits. Small vanity in the bathroom, lack of bench top space. Being a female traveller, I feel pretty safe walking around the neighbourhood at the night time.

Tastefully decorated 800 year old building. There are no elevators at this hotel but staff kindly take your luggage to your room as there are so many stairs to navigate. It looks like something out of a Harry potter movie with a maze of stairs. The decor is absolutely beautiful with great attention to detail in every corner. The hotel is situated in a great location with the Archeological Museum being a 5 minute walk away.

A very sleek, modern and minimalist B&B in a pretty mountain town. We loved having a little terrace just outside of the bedroom. Our apartment had a small kitchen with a full size dishwasher but no fridge only a wine cooler, we found that odd. Also there were no real toiletries that you would expect from a 4* hotel. Breakfast was very good. However, if you have any mobility issues or just don't want to clim three flights of stairs each time you return then this hotel is not for you. The other main issue is that there is no reception after 6.00pm so if you arrive after that time you will have no help in getting your luggage up three flights of stairs.

Great location right in the middle of the city near shopping, food, and about a ten minute walk from the train and bus stations. A little challenging on the cobblestones with bags, but this just slowed us down a little. On site staff were very helpful and attentive, speaking at a minimum German, Italian, and English. They stored our bags for us so we could wander the city after checkout, and helped us find our route to Siusi so we could take the cable car up to Alpi di Siusi. Breakfast was very nice and typical for Italy. It would be nice to have a real cappuccino and not just a self-serve machine. Our apartment was a wonderful space, plenty large enough for a family of four. AC worked well, and espresso machine in the room was greatly appreciated. We did not use the kitchenette but it was well stocked with hardware.

Stayed here for several nights in the beginning of December 2022. We are so happy that we found this hotel and were able to book our rooms there. The hotel itself is historic and beautiful. It is comprised of two conjoined houses dating back many hundreds of years. The Rizzoli family who owns the hotel had it painstakingly restored and beautifully appointed. The famous Casanova resided in one of these buildings for a time when he had to escape Venice. The hotel is in the heart of the old center in the middle of all of the shops and restaurants. However it is not just the hotel building that makes this a "must stay" when visiting Bolzano. The staff are among the friendliest, helpful, interesting and professional we have ever encountered in our many years of travel. We simply cannot say enough good things about how welcome they made us feel and how helpful they were in recommending things for us to see, do and eat!... And are also quite knowledgeable about the history of the the building and Bolzano and the South Tyrol in general. We are particularly grateful to Manuela who made our visit so wonderful and memorable. She is a fine ambassador for not only this hotel but also for the whole South Tyrol region. We are also thankful to the other terrific staff who we've met including Delila. This is a beautiful hotel with outstanding and wonderful staff! We give it our highest recommendation and have every intention of returning in the not too distant future! Bolzano is wonderful and this hotel is a gem!

We stayed 10 days in the Goldenstern and loved it. Beautiful old house, nicely renovated. Fantastic location in the centre of the old town with many bars and restaurants around. Our apartment was well equipped, spacious and cleaned every day. Service was impeccable. Very friendly and helpful staff. Our bedroom faced to the back of the house, I could imagine that the ones facing the street can be noisy at night due to the restaurants and bars.