Residence Inn Boise West

I stayed at this hotel in late October for 5-nights. Without exaggeration, this was the WORST Residence Inn I have ever stayed in (and I have stayed in a huge number of Marriott properties). I DO NOT RECOMMEND THIS HOTEL. I found the Boise West Residence Inn, which is practically on the shoulder of Interstate 184 (Boise Connector)…to be worn, dirty and in desperate need of a remodel. It’s so close to the interstate that you can hear and feel traffic. That’s all nothing compared to how poorly the hotel is managed. They intentionally tried to charge me $565.00 more than what my corporate rate was confirmed at without saying a single word to me. Shameful deceit! Were they thinking I was not going to look at my bill? Even after I showed them the INTENTIONAL OVERBILL, they refused to change it. I had even shown them my confirmation information and identification. The general manager (Cheri Anderson), assistant general manager (Sarita Nowell) and front desk personnel (Sierra) were all involved in trying to over-charge me (they used the most expensive rack-rate that was double the corporate rate confirmed). I even had Marriott’s corporate team involved because of the INTENTIONAL OVER-BILLING which took hours. I'm supposedly Marriott's top tier Bonvoy status. So, if it's happening to me, I have to think this Residence Inn is doing it to other people too. The staff at the Boise West Residence Inn is no better than a conniving thief in my book. They did not even apologize after being forced to change my rate back. Scumbags! My advice: Stay away from this property. There are plenty of other choices that are much newer and won’t try to steal.

There’s no telling anymore how many times we’ve stayed here over the past 10 years since we began celebrating our retirements by traveling across the country twice a year and stopping everywhere in between. But we love it here every single time — and of course thank you, GM Cheri for always taking such good Bonvoy care of us. Also going above and beyond was Vicky on the front desk, who helped us get into our room when we hit town earlier than expected. We were fortunate enough to have a great, big 2-bedroom (Queens)/2-bath suite that was really roomy at 714’ and yes, the windows are screened and open for a breeze. They are double-paned for those that want no noise coming in. The fitness room is snug but has it all: free weights, machines, scale and water dispenser. Adjacent is a giant indoor pool/jacuzzi with loads of towels. Ice machine just off the lobby. Business center all up and running, super-fast and 2-sided printing. Breakfast includes scrambled eggs, ham patties (our day), bagels/toasts, little milk bottles (2%), bananas/oranges and coffee well before the 6:30 a.m. start of breakfast. If you get the feeling you will really enjoy this fabulous hotel, trust us — you will. Thanks again, Vicky. And a very good show, GM Cheri. See you next time.

Our 3rd stay here and it is always, always absolutely perfect. The staff is just amazing, so friendly and helpful. The grounds are spotless, hallways, too. Breakfast is hot with a variety of sides like yogurt, bananas, breads, muffins, oatmeal. Fitness room has free weights, a scale and water dispenser. Indoor pool looked warm and inviting. Windows are double-pane but you can still open for a breeze. Special thanks to Vicky on the front desk who timed our arrival for us so the room was ready. She does it all -- and with a smile. Good show, GM Cheri -- you know we shall return.