Gæstebruger
20. november 2022
This is a good value hotel. The Chinese food was excellent though the service slow. The room I'd booked was large and looked great. Unfortunately the hot water didn't work and that's when I found the room phone was also out of order. Got those sorted and got into bed, forgotten to check it on arrival. It had dead bed bugs on the pillow and sheet 😒. On inspection loads more on the floor under the bedside. The hotels answer was first to offer to clean them up, when I insisted on a new room they tried to chagebthe sheets. Eventually the realised I'd only accept a new room. It took an hour to get a down graded, partially cleaned room, but no sign of bugs 😀. On check out they insisted to charge me for the larger room I'd booked not the room I ended up in. I was unfortunate, my 4 colleagues had rooms that weren't bugged.
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