Best Western Boerne Inn Suites

No elevator and for seniors that is huge. The room had semi-clogged drains in sink and shower. Holes in bathroom doors plus bites marks from animals.

We usually never have a hard time when staying at this hotel. But This weekend was the complete opposite. The elevator was out of order the whole weekend we were there. No one informed us before hand, no discount was given nor not one apology about it. It's was at our will to "figure it out". Not to mention, we had a 5K event for a family member so it would have been nice! The lady working the front desk Friday night was unresponsive. We needed the sheets for the pull out sofa bed and it took about 30 tries to get a hold of them. Calling on both the hotel phone and our personal phone. Saturday, the older gentleman working the front desk seemed pleasant until it was our turn to speak to him. His tone definitely changed when he saw us. Not to stir the racial pot but he was rude and offish when we spoke to him but was just fine to the family before us and the family after us. *both Caucasian families." The question was simply, had any other rooms become available on the first floor since checkout, and if so, was there a chance to switch rooms. Didn't look at the computer to check or anything. Just looked at us in a distasteful manner and said, "hotel is sold out, there ain't nothing I can do for you." Saturday evening. We needed a blanket for our sofa bed, so we called down to the front desk and kindly asked if they could bring one up to our room when we had a chance. The young lady tells my wife, "well yall are gonna have to come down and get it yourselves because I'm not wal

Very clean room and hotel. Bed was comfortable and staff very friendly and accommodating.

Great Hill Country hotel around Boerne area! Hotel staff was friendly and room was clean and spacious. The only "minus" points were that the elevator was broken, the ice machine on the 3rd floor didn't work and the stairwell was a bit dirty on the ground level. Other than that, stay was great.

It was a good place to stay, the elevator was not working but everything else was good

Run from roaches The front desk staff were amazing. The roaches were not. Don’t stay until they have a chance to take care of the roach situation AND remove the moldy curtains from the rooms. Not safe to stay at this location health-wise.