Grand Fiesta Americana Veracruz

Falta mantenimiento al hotel pero no deja de ser bueno, la alberca excelente y el servicio en fiesta club es excelente también

服務還不錯，但酒店設備有些陳舊了，感覺在翻新一下會更好，服務員態度值得稱讚一下，就這樣過了6天的假期了～

We stayed at the Gran Fiesta Americana Veracruz for three nights from 21-24 September 2024, at roughly $285 (USD) including taxes and fees. I booked our two rooms through the American Express portal with ocean views and we were extremely disappointed once we arrived at the hotel. The hotel was extremely hot and stuffy and we were told that the city of Veracruz was experiencing rolling blackouts and the hotel’s A/C system wasn’t working at full capacity. After we checked in (around 3:30pm), we went to our room and found that the temperature in the room was ridiculously hot and wasn’t able to drop below 27 degrees Celsius (roughly 80 degrees Fahrenheit), for OVER SIX HOURS. Even after six hours it wouldn’t drop any lower than 24 degrees Celsius (75 degrees Fahrenheit). While we understand that there was nothing the hotel can do about the blackouts, when we brought up this issue to the front desk and asked if they could provide our rooms with fans, they said there was nothing they could do. For paying $285/night for a hotel room in Mexico, I’m expecting to at least be provided with comfortable living conditions. As if this wasn’t bad enough, our rooms had roughly three inches of exposed wires near the sliding doors, one room was missing a lightbulb from the light fixture, the TV didn’t work in one of the rooms and in the other room the phone was broken and had to be completely replaced. The only good thing at this hotel was the food, but even that didn’t make up for the atrocious living conditions. I wouldn’t recommend anyone stay at this hotel. We’ll be staying at the Camino Real the next time we visit.

Perfect environment, great treatment from Juan and Regina ! Thanks I would definitely come back , the food was so delicious , all drink were amazing Would definitely come here every time I got the chance, thanks a lot for all the team ! Great experience!

My husband and I stayed at Grand Fiesta Americana in Veracruz recently and were treated like royalty. Everyone working at the hotel was extremely eager to accommodate us in any way. Some of those who were exceptional were Alan, at the front desk; Eduardo at the pool; Jesus Aguilar and Simon in the restaurant and one of our housekeepers also. We also enjoyed seeing the locals come out in the evening and walk, ride or roller blade on the boulevard.

Great place to take my family and hang out had an excellent service and safe .being with family is my number one priority ...the mattress were clean and smelled really fresh thanks to all personel who were very helpful and attentive of my needs cant wait for the day we can do it again

This was a fantastic hotel. Our family loved it. The beach was really nice. And the pool was fun to swim in and play volleyball. Jordy was a fantastic employee and gave tremendous customer service. The buffet was really good. We liked the bar in the evenings too. Nice location, close to everything. The little shops in the hotel were very nice. Excellent customer service at the front desk and the concierge too. We all loved it.

It was really good. With the servers: pilar hernández, itzel contreras and juan maldonado. they were really nice and they treat us super nice and everything was xcellent in the hotel. they love everything

We went to eat at the restaurant inside Fiesta Americana and let me tell you, it was a great experience Mr. Juan Maldonado was very friendly and helpful, He was always making sure we had everything we need and on Sundays they have an all you can eat buffet and they have steaks, seafood and sides, they even gave us a cup of wine, very very satisfied with the food and the service, I will definitely come back to this restaurant.