Hilton Garden Inn Minneapolis/Bloomington

Очень понравился отель , в номере все работало. Номера в порядке

Though the ratings for this property are generally good and my past stays at Hilton Garden Inns have been good to excellent, this property fell a bit short of expectations. On the plus side, most of the staff were very nice, especially the evening hostess at the bar (I believe her name was Sue), and our room on the front side of the hotel was clean, comfortable, and quiet. On the downside, however, rooms and hallways were dated and a bit worn, there was no food and beverage service Sunday night (not sure if that's every Sunday or just when we were there), the breakfast was a serve-yourself set up with selections that were more limited than you'd find at many Hampton Inns, and there was no table service at all. The only staff person who came close to our table at breakfast was someone cleaning the table next to us, with his backside against our table. The evening meals and service were, however, good. In short, not a bad place at all, but some improvements are needed to match my usual Hilton Garden Inn experience.

I am very loyal to this brand, and want to continue to believe that they uphold a high standard in customer care, but this location proved me wrong. As a diamond member, you would think they would at least give you some sort of perk, but they did not. They barely even wanted to give me breakfast. I repeated my questions and the guy at the front desk on 10/15/23 at around 8am kept saying no to everybting I said lol. For the hotel to have signs around saying “Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.” This was not the case, the guy that “helped” didn’t say a thing about complementary breakfast for being a diamond member, I had to tell him and show him my app for him to honor it… and just gave me 1 vs 2 for the friend that was with me- in addition to this, I asked him what the point of being a diamond member was if no perks were being provided, he proceeded to shrug his shoulders and act like he didn’t really care. I do not recommend this hotel. I really hope they get staff that wants to actually be nice and work here. Unbelievable experience for a Hilton Hotel :/