Residence Inn Bloomington

Hotel room was nice and clean front desk on Friday night were great. However Saturday morning breakfast was absolutely terrible. We came down at 9am and there was nothing. I mean NOTHING. oh wait, yellow oranges and 2 boxes of crap cereal and two hard bagels. The potatoes were not cooked and cold yet in the warmer. The eggs were runny and there was no meat. No syrup, no orange juice and the place was a mess. When I went to the front desk she stared at me and then walked to the back and pointed to a man in a black sweat suit. He said whats the problem. I said can we get some fruit or something. He brought out green bananas. My husband asked for a manager you brought out some syrup but she didn't speak at all. I then asked for some cereal. She was not verbal but brought out a box and proceeded to put cereal out. The front desk throughout the day had earbud in, didn't look anyone in the eye and actually had their back to us as we walked out. I emailed customer service about this and they emailed me back and gave me points on my account. Who cares. For $400 a night with breakfast included there should be breakfast! Not to mention I was there for the State Special Olympics in Bloomington and my daughter was an athlete and she had no breakfast! I expect way more from a Marriott hotel.

We have been staying here for about 15 years, whenever we come to the Twin Cities. The family asked if we could stay somewhere else next time. I'm getting older (79), and the shower is a little difficult for me. It's in a tub, and the sides are rounded. This, there's only a few inches of flat surface in the tub. There's a handrail, but you have to turn around to access the shampoo and body wash. The room was worn with stains on the sofa. We started staying here because it was close to MOA, but the kids are grown and we don't go there much anymore. In the last year they started charging $10 for parking. They have no new expenses related to it. The parking area has always been there and always will be, so it just seemed like a money grab. It's also not a smart idea, because I heard several people complaining about it during our three night stay. It would have been better to just raise the room rate by $10, because most people wouldn't notice. Telling guests they have to pay $10 for parking seemed like a dumb management decision.

This hotel is in a convenient location, just a couple minutes from my company's corporate headquarters. The room was clean and spacious. The bed was comfortable and the shower was nice. I was surprised that my room had a full kitchen, including a fridge, microwave, and cooktop. If I visit my company's headquarters again, I'll definitely stay here.

Much improved since our last visit in May 2022! Seems like carpet has been replaced. No longer using smelly cleaners. Seems like furniture has been replaced. Everything seemed clean. Cookware seemed newer. Brand new toaster. Excellent water pressure in shower and lots of hot water. Windows can be opened for fresh air, which is really important to us. Great help from Oscar who straightened out a reservation issue for us. We will definitely return.

I stayed overnight in the two-bedroom suite with my husband and four young children. The toilets in both rooms were dirty - one was full of hair/ debris and the other was full of urine on the seat and over the entire toilet. The body wash container attached to the wall was also empty. During my shower, I had to exit my bathroom and go to my children's bathroom to get soap. Upon arrival to breakfast at 9AM - there was no breakfast. The eggs, sausage, and bacon containers were all empty and we were told will not be replenished. All of the carpets, common areas, and general appearance of the hotel appeared dirty. I travel regularly for business and have been a Marriott member for years. This is far below average expectations for a Marriott property.

Having stayed here at least 10 times before I expected the usual best effort. Unfortunately, the hotel is slipping. Our shower handle was stripped and would not turn the shower on! We gave the broken handle to the desk clerk who remained indifferent to the problem and offered no "sorrys" , let alone a solution. The breakfast was also served on paper plates and was below average. This was our 9th Marriott property used on this trip and the price was the highest. Time for us to select a different property if we return to the area.