Bains Lodge

Could not make use of the service and could also not cancel had to give it away but the guest couldnt avail themselves

I have been going to Bains Lodge approximately 4 times a year for conferences for the past 5 years. The package that we have is for the conference facility/boardroom for two days, refreshments for the 2 days, lunch for the 2 days, as well as, accommodation (bed & breakfast) for myself for 3 nights. The staff at Bains Lodge have always been willing to go above and beyond. From checking in and being welcomed by friendly people in reception, to staying in good and clean rooms, to friendly staff serving you a delicious breakfast in the morning, not to mention the fantastic lunch in the afternoon, I have always been treated as a VIP. Thank you Henrico, Erica, Anja, and all the staff at Bains Lodge for treating me more as a friend that as a mere client.

What a disappointment. Walking to your room at night you trip over a filthy dustbin in the walkway. Dark room that smelled of mould. Curtains can't open properly. Bathroom full of mould. Aircon has no settings - 20° take-it-or-leave it. Crack in door - during winter this place must be like an ice box. Constant traffic noise. This place is best to be avoided - totally over priced with zero maintenance - but the bed was good and the kettle fast, and for that they get a star.