The Art Hotel & Resort

酒店環境優美，乾淨衞生。特別是裏面的意大利餐廳。

The overall stay was less than average way less than my expectations for the following reasons: 1- the housekeeping for the rooms was not good at all , they left without cleaning the whole room. 2- No daily water bottles were added until we have requested. 3- the baby crib comes without bumps and my baby girl likes to move during sleeping and her legs kept stuck in between the crib bars. 4- the lighting in the room was awful. 5- the valet lost the key of our car and kept us waiting for almost 25 min. To search for it.

Lovely hotel and beautiful beach area, staff very friendly, was quiet in restaurants but enjoyed our stay. We booked Grand king room which was a good size only negative there was a strong smell of paint/ varnish chemical?? We enjoyed the bar cellar 59 too. Will be back.

The ARt hotel ambiance is great with friends and famiy. .... Enjoyed the beach party with my friends last Friday.... We like the BEach vibes, Entrance assistance from grips and other staff there... Thank you all., for welcoming and accommodating us all

Unfortunately it’s a 2 out of 5. The hotel overall is quite nice but we ran into a very unpleasant incident by the pool bar. A few asked for the music to be turned down because it was very loud and were told that’s not possible due to the preferences of the ( male) Arabiens …. Who suggested we go back to our rooms since we were not Arabien…. Hmmmm….. The Hôtel Manager wasn’t very helpful although he promised to look into this…. Very strange behavior towards hotel guests.

We were at the Art hotel for a brunch and pool day, rather than to stay. We were excited to visit the hotel which gets great reviews, and it’s often hard to separate the reviews for staying at a hotel, with those for simply dining or using the facilities. Our expectations were high, we were left very disappointed. Here’s why; - first, before the bad, let’s quickly cover the good…the buffet brunch in Choices looks good and probably half of the brunch on offer is above average for the food typically available at these mass events. The fish, sushi, cooked meats and dim sum were all good. The food is better than most brunches - Now the bad…first, one of the reasons for attending a brunch at these big family resort hotels is the benefit of the access that comes with the brunch-pool, beach and critically kids club. We checked these facilities were included when we booked the day before the brunch, however when we arrived with our 5-year-old and asked where we’d find the kids club, we were informed that the rules had changed (in 24 hours?) and it was no longer included. For us this is a big problem, our son can’t sit a watch people eat for 3 hours, and loves a kids club. Ultimately, we were given access, however this involved several “approval” phone calls, and rather than guests prioritized to have a great time, we were left feeling like we were taking advantage, cheating them, and somehow doing something wrong. If it’s not included, tell us when we book, we won’t book, no problem. Don’t make your guests feel like this - Many things in the restaurant area diminish the dining experience…the room overall is pretty devoid of atmosphere, but the main issue is an unpleasant lingering smell in various areas…having been there through brunch we concluded it was the cleaning materials and stinky mop being brought out throughout the brunch sitting (unless there’s a good reason why do this when there’s a restaurant full of people?!) - The security levels in the hotel make you constantly feel like you’re being watched. We’re clear what’s included with our day, so, why have every individual member of the family independently sign in to the outdoor pool area? No other premium hotel does this. Why search every bag going out to the pool? Again, no other premium hotel does this. Through all the security, beyond the kids club experience, again we were made to feel unwelcome, and like an inconvenience for the staff. No one at the hotel outside of the restaurant made any obvious effort to help us have a great experience - The changing rooms in the pool area are run down, and inappropriate for the customer. 4 showers but only room for two people to change? The cleaner insistent on being there mopping the floor around us while we tried to change, and leaving the door open - really poor - Despite the over-attention on security, there’s a lack of attention on safety…while there are staff drying already dry floors in the change rooms the surroundings of the pool were extremel

Room smells bad, could find a place to set and put our things in swimming pool area for 35 minutes, could not look after my kids , at same day they accept out side visitor by paying 5 BD and u can imagine how crowded and annoying it was, the capacity of the place was limited!!!the hose was exploded while sleeping which made our sleep awful!! breakfast was average,hadi and shoroug where good to deal with ,they gave us discount.thank you but will never get back

We enjoyed our stay and we were offered an excellent service. Our kids enjoyed very much especially my daughter who was given a very nice face painting by RHODORA in flippers kids club and she took good care of the kids. The staffs were very kind and readily available whenever in need. We enjoyed room service for dinner which was amazing and good breakfast buffet as well. The inflatable pool was amazing my son got to explore it in the sea. Thank you so much for the birthday cake offered by the staff. Well, we will be back again to enjoy!!

Had an absolutely lovely stay. Plenty of restaurants to choose. The adults pool is too notch. But I need to give a huge shout out to Bikash, the bartender in the central bar. He was very accommodating and just an all round welcoming person in the lobby lunch. Thank you Bikash