Malawi Sun Hotel & Conference Centre

I cam back to my favorite Blantyre hotel last week. This time i got upgraded to a room in the new wing. This is really epic and the room is of an international hotel level. Beds are very comfortable, my room had a balcony and the bathroom super with a large walk-in shower. reception and breakfast staff are amazing, porters are wonderful. I will return, thats for sure

Overall a good experience, but I expected more for the price based on the listing. Wanted to charge me extra for the second person even though I booked for two. I booked for the fridge in the room for my medicine and it was broken and I had to fight to get assistance.

I booked this hotel and paid in advance through *******, but I was charged again when I arrived the hotel. The hotel manager said the hotel had not received the fee from *******, and that you need to pay again. I paid for the hotel and then requested both the hotel and ******* to investigate the payment status to clarify which side, hotel or ******* is holding the money I overpaid. However, neither side responds to it and of course I haven’t been refunded the fee of more than £300. Isn’t this a scam? ******* support team asked me to send a receipt from the hotel, and I sent it, but their answer was “we can’t refund the fee” without telling any reason or the investigation status. I will never use ******* nor the hotel.