Les Criquets Hôtel & Spa

A clean, comfortable hotel with ample parking and it is a great alternative to central Bordeaux. The staff was super - I had a medical issue and they were very attentive and helped me get to doctor. I wish I could have stayed longer but I do hope to be back.

To begin with I am completely flummoxed by the reviews I have read about this hotel. How anyone can rate their experience here amazing is beyond me. Maybe they know something I don't?? They are incongruent with my experience but I see do mostly appear to be about the restaurant and NOT the hotel. To begin with on arrival.the first thing you notice is the neglected state of the building. Opened in 1971 and there doesn't appear to have been much investment since. Paint peeling off exterior walls and tired furniture. The welcome was excellent, very professional and friendly. The carpet in the public areas is old, looks dirty and unappealing. The rooms are very basic. Thin mattress and pillows. We had a pull out bed for our grand son which was very uncomfortable. Air conditioning is operated from reception and the 1 member of staff left at 7pm so we didn't use it. The pool area is very nice and has a hot tub and sauna . Please note that this is an adult 'quiet' area and therefore not suitable for children if they want to play. The exterior sun area is old and tatty and very unappealing. Lastly, the price is extortionate considering the standard of accommodation. We paid €223.99 for 1 night plus we were charged €77.98 commission for not staying the 4 nights. I was told that this charge was a charged to them by ********** but I had a chat with ********** about this and they contacted the hotel in an attempt to have this charge waived but told me that the hotel refused. In total we paid €305.97 breakfast not included. By comparison the 5* Chateau de La Rivere in the vineyards outside St Emilion charges €315 for a suite! I know where I would have preferred to have been. Despite feeling completely ripped off by this experience we called at the tourist office in Bordeaux and they were very helpful and were able to book us into far superior (and cheaper) accommodation for the remainder of our visit. Bordeaux and the wine area are amazing and despite this experience we had a wonderful trip.

Hôtel très sympa, belle accueil, très bon petit déjeuner et le spa est top. Petit bémol il n'y avait pas de Clim.

Je ne reviendrai plus. La reception etait pitoyable. La clim de la chambre etait HS. Il faisait plus chaud dans la chambre que a l'exterieur. La piscine etait fermé à 19h30. Le restaurant etait fermé le soir. On a du attendre 15 minute le matin pour faire le check out. Le receptioniste n'etait pas proffesionnel du tout lors qu'on lui a fait les remarques. En tant que Client les excuses pourquoi le service etait mauvais ne sont pas reellement interessante. Surtout vis a vis de la clim. Que le bloc sur le toi est cassé, franchement, ce n'est pas une information qui m'interesse. j'aurais preferer une excuse et un petit dejeuner offert par exemple. En tant que diplomé d'une ecole hoteliere en suisse , je peux vous dire que votre receptioniste est mal formé pour gerer des reclamations

Chambre 48 : forte odeur de renfermé, pas possible d'ouvrir la fenêtre... climatisation des années 1970, même pas de télécommande, bruit de moteur ++ Bref, demandez une autre chambre pour le prix !

Merci pour cet agréable séjour. Super accueil tout était très bien. L’espace bien être est magnifique. Nous recommandons