Norbreck Castle Hotel & Spa

Only booked for pool Pool not working no roof Waited two hours to check in room was absolutely terrible cold and very very dirty from coffee stains dirty glasses beds lights never worked doors didn’t close very loud an full of drunken people police attempted on stay to take quests away

A hidden gem of a hotel, great swimming pool and tram stop at its door. This also a important historic hotel, it needs restoration work, but that only going to happen when people recognize it importance. The hotel built like theatre scenery, emulating a castle.

The staff were lovely and couldn’t do enough for you, but the hotel was filthy, and stunk of damp. Each area had a different kind of smell. The first room I was given, was meant to be upgraded, as I was at a large weekend event. The wet room I was given, had years of grime on the tiles. The carpet was filthy. I had paid for a double and had got a twin. I said I wouldn’t stay in that one. The next one was better, but had paint peeling off the wall. The bathroom, you had to shuffle to the side of the toilet, to use the sink and shower. I had to make do. I was accosted by a man demanding I pay for him on my card, and he was going to give me cash, because he had no ID. None of the security came to help. They eventually did remove him. There was an incident which I have decided not to report to the police, of a man with strange behaviour towards me. The food was often cold but no-one was taking theirs back, so I didn’t. The ceiling collapsed by the bar, and it was lucky, in a busy hotel that no-one was underneath it. The rooms were cold, and although I got a heater, many didn’t. The rumour was that the head office turned it off as it was warm, but it wasn’t warm, it was cold. I stayed one day with trip.com, the next 4 days/3 nights was with the people running the weekend.

Brill hotel / great customer service / tidy ness is great too

Hotel is aged but it is not a bad hotel for the price you get what you pay for 66 pound for a family room for the night isn’t bad at all I didn’t eat here just drunk and went for a Sauna stream and swim location is a bit out of the way but if you time the trams isn’t a issue Ubers are a bit slow getting to you But that’s about it I would definitely come again no problems

Typical Britannia Hotel . No investment for years resulting in run down hotel . How is that firm is still allowed to remain operating… . Grim and depressing place overall . Fire Alarm went off 5 times late at night … last one around 2 am in the morning . Although it’s a shame it was a false alarm as the place needs burning to the ground and starting again …. No WiFi … it’s 2024 not 1960 although it’s probably but been refurbished since then . Considered sleeping in the car … probably would have had a better nights sleep .