Gæstebruger
16. juli 2023
Never have I stayed in a space so blatantly uncared for. Upon arrival, I was met with a foul smell in my room, probably due to the dirty carpet and poor ventilation. I immediately left the room and done what I had to do that evening. When I returned, I had a shower, which led to me almost injuring myself because when I stepped out of the shower I discovered that water had leaked all over the bathroom floor, all the way down to the toilet - causing me to slip and almost fall. I then used the towels provided to try and dry the water up from the floor to prevent any damage and left these towels in the shower. I called a member of staff first thing on Monday morning and notified them of this and asked if someone could check why the water wasn’t draining from the shower. Upon my return to the room later on that evening, I could see that someone had been in my room and left the soaking wet towels in the shower cubicle. This baffled me because as I’m sure you can understand, these towels would start to smell of damp by the next day which was entirely unpleasant on top of an already unbearable stench. After my shower, I pulled back the duvet cover and I was disgusted to find someone else’s hairs on the sheets underneath. I went to sleep reluctantly on top of the duvet that night as I didn’t deem this as an emergency enough to contact someone out of hours. I was nauseous and restless all night and had a terrible sleep. I couldn’t leave the apartment at almost 2am as I was a solo female traveller with no car and nowhere else to go. In the same phone call the next morning I raised my concerns about the sheets being unclean for which he apologised and said someone would be out to change them. Upon my return to the room, I pulled back the new sheets and there were two spiders underneath. It honestly felt like some sort of sick joke. Just after I had arrived, I had gone to unpack my case but quickly decided against it when I realised the wardrobe smelled like something had crawled inside and died there - the smell was absolutely vile and there was no way I could hang my clothes in there. The mattress and the base of the bed were absolutely filthy and look as though they have never been cleaned before. The base of the bed was thick with dust and stains. Absolutely revolting. There were sweets under the bed that had been missed when the room had been hoovered (or not, that would explain a lot) and also sweet wrappers. I had to stand whilst doing my hair and makeup as the chair provided was utterly disgusting. The carpet was fraying away from the wall which is just unpleasant to look at, not to mention a tripping hazard with the threads that were unraveling. The dead flies on the windowsills were the cherry on top. Could the staff make it any more obvious that they don’t pay someone to clean the rooms? I have stayed in other accommodations on the street previously which I paid less for and have never come across any issues like this. The uncleanli
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