Paloma Family Club

So now sitting at the airport waiting for our flight home I thought I would leave as honest as a review of this hotel as possible there are so many positives to this hotel considering it is a 3 star and only 1 real negative I will start with the negative the food isn’t great I’m not a fussy eater and can and will genrerally try most items but in the main bar most days it was hard to find something nice and sadly it does let the hotel down, that being said the snack bar does have some good bits after lunch and the ala carte is amazing i def recommend. Now the positives it’s hard to know where to start the rooms are small but the aircon is great and all so close to the pools we could leave our room and step into it the main pool is a nice size and didn’t feel crowded at any point even as the hotel got busier during our stay. Now the thing that makes this hotel so special and why we would return is because of the staff all of pool bar staff go above and beyond to make sure you have everything you need especially Bilal he is honestly 1 of the nicest people we have met his own brand of smoothies he relgulary makes are amazing the love he has for the hotel shows through into the service he gave us and all other guests we also loved that the managers are always around the hotel for a chat we will be back very soon Then lastly it’s the care that they give to the cats around the hotel

Paloma Bitez Hotel in a very beautiful location clean and many rooms are very beautiful small but cute clean quality location is very beautiful close to the center close to the center you will feel like you will definitely recommend this place

We have very mixed thoughts in relation to this hotel and the positives outweigh the negatives, however the negatives were extremely costly and very stressful. The hotel itself is beautiful, the way it is laid out and presented are stunning. A few too many steps without enough handrails if I'm honest, putting in a couple of handrails would cover that. The location of the hotel was good. The immediate area felt safe and you were happy to walk from here to the promenade area where bars and restaurants were located. Transport into Gumbet and Bodrum was excellent. Many restaurants in Gumbet would pick you up and take you back to your hotel after eating with them and doing a little souvenir shopping. That was really good. The staff were mostly very pleasant with a big shout out to the bar staff, they were always happy and chatty. Our cleaner was lovely although I do believe that there were some issues with other cleaners in the hotel. We didn't like the fact that the safety deposit boxes are in the main reception and not in your room, it didn't feel right. Our biggest issue was with the doctor that bases himself at the hotel. My partner had a nasty cold that he arrived with, as we were walking out one morning to find a pharmacy I stupidly asked him where the nearest pharmacy was. We were sent immediately back to our room and he descended upon us to examine him. He insisted that he was very poorly and needed an ambulance to go to the hospital (he said at the time, he actually meant the clinic that he was a part of), I was told that he was very poorly and had to be seen and to remember to bring our insurance details. Before we knew it he was strapped into the back of an ambulance with me in the front being transported to a clinic in Gumbet. He was removed from the ambulance at the clinic and I was told he needed urgent x-rays, he was finally brought back into the room and put onto a saline drip. I kept asking what was wrong and was shown a copy of an x-ray with no name attached to it (it could have been for anyone, and to this day I have never seen an x-ray for him), saying he had pneumonia and queried an issue with his heart. We kept trying to leave and they kept telling us that he was really poorly and needed treatment (they are very good at what they do). We were then told that he had to be transferred to hospital (but in actual fact it was another clinic that they were affiliated with) and had to stay overnight. He was then blue lighted to this clinic in Bodrum as you can imagine it was very scary. Once there we were prisoners really, they said we had to pay them immediately and then claim our insurance when we got home, they refused to let us leave and said they would call the police if we tried to leave. We managed to find a way to raise the money to allow us to leave the premises the next day, although I had a Consultant accusing me of withholding treatment for him. I was constantly told by one member of their staff, ever