Paloma Family Club

We have very mixed thoughts in relation to this hotel and the positives outweigh the negatives, however the negatives were extremely costly and very stressful. The hotel itself is beautiful, the way it is laid out and presented are stunning. A few too many steps without enough handrails if I'm honest, putting in a couple of handrails would cover that. The location of the hotel was good. The immediate area felt safe and you were happy to walk from here to the promenade area where bars and restaurants were located. Transport into Gumbet and Bodrum was excellent. Many restaurants in Gumbet would pick you up and take you back to your hotel after eating with them and doing a little souvenir shopping. That was really good. The staff were mostly very pleasant with a big shout out to the bar staff, they were always happy and chatty. Our cleaner was lovely although I do believe that there were some issues with other cleaners in the hotel. We didn't like the fact that the safety deposit boxes are in the main reception and not in your room, it didn't feel right. Our biggest issue was with the doctor that bases himself at the hotel. My partner had a nasty cold that he arrived with, as we were walking out one morning to find a pharmacy I stupidly asked him where the nearest pharmacy was. We were sent immediately back to our room and he descended upon us to examine him. He insisted that he was very poorly and needed an ambulance to go to the hospital (he said at the time, he actually meant the clinic that he was a part of), I was told that he was very poorly and had to be seen and to remember to bring our insurance details. Before we knew it he was strapped into the back of an ambulance with me in the front being transported to a clinic in Gumbet. He was removed from the ambulance at the clinic and I was told he needed urgent x-rays, he was finally brought back into the room and put onto a saline drip. I kept asking what was wrong and was shown a copy of an x-ray with no name attached to it (it could have been for anyone, and to this day I have never seen an x-ray for him), saying he had pneumonia and queried an issue with his heart. We kept trying to leave and they kept telling us that he was really poorly and needed treatment (they are very good at what they do). We were then told that he had to be transferred to hospital (but in actual fact it was another clinic that they were affiliated with) and had to stay overnight. He was then blue lighted to this clinic in Bodrum as you can imagine it was very scary. Once there we were prisoners really, they said we had to pay them immediately and then claim our insurance when we got home, they refused to let us leave and said they would call the police if we tried to leave. We managed to find a way to raise the money to allow us to leave the premises the next day, although I had a Consultant accusing me of withholding treatment for him. I was constantly told by one member of their staff, ever

Stunning location , buildings very photogenic. However rooms are small inside , one chest of draws , shelf’s and hanging rail for clothes open. Pools descent size can get very busy. The hotel does not do children’s entertainment they have a playground and the mini club room where nothing happens. Also in the playground it’s gritty and stoney. As for entertainment none during the day , some background music playing. Tuesday night and Thursday night there was belly dancer who only performed for about 15 minutes and that’s about it. Staff some friendly , some won’t acknowledge you. I went to ask front desk about tours or excursions if they knew any but they were clueless. Had no toilet paper for 2 days I requested 3 times for paper. They kept saying someone would be with us. Food - chips everyday. Even for breakfast Mixture of foods but not much variety. I’m not normally a fussy eater but I struggled on this holiday especially for my 2 year old.

It really needs updating safes need to be in room not allocated at front door of hotel Trees need to be cut down as overgrown and cannot use balcony because of this we had 2 sunbeds on upper balcony but could not use them There are not enough sunbeds and people leave towels on sunbeds 24/7 and nothing is done about it On day you leave there is no shower room to use so your out of room at midday and not picked up till 7.15 ridiculous if you do manage to obtain a room it's 35 euro I have to say bar staff are brilliant very friendly and cannot do enough for you While we were there 7 people had money taken from there room cleaners had taken money from draws hotel did reimburse the money and cleaners were sacked this spoilt what can potentially be a great hotel

Worst holiday I have ever been on. Fowl food, Non slip tiles do not exist so be careful when it comes to a pool side room. I slipped on the wet 'non slip' tiles from everyone jumping in and out of the pool right by my room, which resulted in a broken ankle and needing an operation while I was on 'holiday' the hotel manager lies and tries to cover his back but all he does is drink all day, no 'manager' was helpful with the paperwork from the hospital took 3 days for them to send an email. No wet floor signs, rails covered by overgrown bushes, window doesnt shut in the bathroom. Overall an awful holiday in an outdated overpriced hotel.

Requested a ground floor room which wasn't available. The next morning the female manager was able to find 2 ground floor rooms! But this hotel is not suited to those with mobility issues. Stairs to restaurant & one pool. Cleaning regime poor, ripped sheet & room not cleaned in 2 days. Only decent thing is the food.

Just back from a 10 night stay at Paloma. Having booked this holiday back in July 2022 we got a real bargain price! Our room was fantastic a family room for 2 of us and was really clean . On arrival after a fantastic private transfer we were given a little box with a few snacks in it as it was late at night and food was finished . Got up on the first morning and made our way to breakfast that was fresh pancakes..boiled eggs etc and it was OK. Most of the experience with the food was positive there was always plenty to eat the cheese omelette were lovely and the fried eggs were perfect shame they weren't on every day ! One Massive negative was the flies !!! This really did impact the meal times as there is no flies killers and eating outside uncovered made it a horrendous uncomfortable experience that I'm sure if they added a few fly catchers would make a massive difference to meal times . The restaurant is up so many steps that have no handrails either this was a issue as carrying plates or drinks there is nothing to hold onto and the steps are tiles so dangerous ! Saying that yet again the food was always good and the staff up there work sooo hard at clearing tables maybe because of the flies to be honest . Just aswell for the pool bar snacks between 12.30 and 3.30 save having to climb those steps . And the iceream was lovely aswell . All the staff in this place really can't do enough for you . Rizza and Oban our wee pals behind the bar really made our holiday fantastic and we had such a good laugh with them .Rizza took a liking to my husband and loved to wind him up everyday 😆 The biggest issue with this place really for me was the terrible drinks. I don't book a holiday just for the drinks but al Inc drinks were terrible vodka and even worse gin no other spirit and only efes lager no other choices . Few cocktails with nothing apart from Fanta or Pepsi if u can call it that as they ran out of Sprite a couple of days into the 10day holiday so unless u bought ur own then cocktails were limited aswell as they didn't have a couple of liquors that they needed for some the cocktails. The wine has to be the worse thing ever and I'm a aldi wine lover so not by any means do I like an expensive wine but this stuff was awful!!! Unless they made changes then I really don't think I would return and that's a shame because it wouldn't take much to make this place great . Having said all this if u can get a cheap holiday there and are hapoy to sit the bar at night with no entertainment then don't be put off Paloma Family Club .