Mik0731
20. august 2024
I am writing to express my deep dissatisfaction with the experience I had during my recent stay at your hotel from [18 Aug 2024] to [21 Aug 2024]. Unfortunately, this stay was far from what I expected, and several issues severely impacted my overall experience. Firstly, the behavior and attitude of your staff were particularly disappointing. Manager Hilal was very rude behavior, lacking experience, professionalism and unresponsiveness to requests. I want management to investigate on why, she was having such behavior and check if there were room available at 11 AM 18th Aug 2024 for early check in. Manager HILAL was very angry and wanted me to cancel my booking and simply don’t care about guest experience. As a guest, I expect to be treated with respect and courtesy, which was sadly lacking during my stay. Secondly, I requested one large bed and got disappointed to know that they have all single bed which is joined by room service staff and again same manager HILAL was very rude and telling that joining two single bed is same as one 1 large bed or king size bed. This was unacceptable and not at all in line with the standards I expect from a hotel of your reputation. Moreover, when I brought these issues to the attention of the management, handling of my complaint was inadequate and left me feeling even more frustrated. This experience has unfortunately left a lasting negative impression, and I am considering whether I would stay at or recommend this hotel in the future. I believe that such issues should be addressed promptly to prevent other guests from facing similar dissatisfaction. I would appreciate it if you could investigate these matters and provide an appropriate response. I am also open to discussing how this situation could be rectified. Thank you for your attention to this serious matter. I look forward to your prompt reply.
Oversæt