Ramada by Wyndham Bismarck

Front desk staff are absolutely terrible Owen has no people skills and very unprofessional. When asked for pool towels, he seemed as if residents were being an inconvenience when he was doing nothing but sitting on his phone. The older lady that lives at the hotel is very unfriendly”as well. No greet or smile at all. The only people who were pleasant and awesome was housekeeping. Violet and other housekeepers are jolly in the morning and do a wonderful job by providing prompt service.

Do not recommend. First thing I notice was the dirty carpets in the hallway, The stairs had mud on them. We stayed 2 nights. We arrived Friday at 4pm and left sunday at 11am. The mud was never vacuumed. When we first got into our room there was only 2 pillows. We requested extra pillows right away, Around 10pm when they never showed up we called the front desk. We were told they had none cleaned. The kids went to the pool and there were no towels. When we went to the front desk to request more towels they said they would bring them to the room when more were cleaned. We never saw those either all weekend. Saturday morning my kids when the breakfast area. They wanted waffles but the mix was gone. The person staffing the buffet told them he wasn't making any more waffle mix. When we returned to our room saturday we saw housekeeping just a couple rooms down. We requested towels once again. They said they didn't have any cleaned, but would put some in our room. Those never showed up either, I could go on more but just do yourself a favor and stay elsewhere. Thanks

Bismarck graduation the front desk employee was not informative, we didn’t receive wifi, pool hours, or breakfast information. The room had a stench and freezing cold. The hotel grounds did not have a decent area for pet exercise. The hotel was not as nice as presented in the pictures.