Novotel Bishkek City Center

Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.

The food was very very delicious, specially everything with meat , but service is not good , I order one dish and they needed to bring with this tomato salad, I called go room service they told me sorry we forgot we will bring now , but in the end , they didn’t bring it , and an other things I asked to bring toothpaste because they forgot to put during cleaning time , they brought also from 2 times of my callings .. staff in the restaurant are very good , in reception as well but some problems with service they have

Great professional staff, clean room

Good location and service

My friend had lost her luggage and needed some help to contact the airport / airlines. The receptionists were extremely helpful and active in reaching out to all channels available. Even after we checked out, they helped us to follow up. Was a great stay! 10/10 would recommend!

Great