Premier Inn Birmingham City (Waterloo St)

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Great hotel clean place staff are great

We have started at this hotel many times before and have always had a nice room. This time however our room was small and very basic for the price. They had also put up the price for the room that night as the week before and after was a lot cheaper. The staff are always very welcoming and the rooms are clean.

Very rude Employee, rude towards my partner even though he wasn't even present. Very abrupt and rude. And to be greeted by this on the front desk is far from acceptable especially after driving 2hrs. Not happy premier inn. I use you all the time and now may be going to another company due to this.

Ideally placed. Friendly staff, clean room. Security guy particularly friendly and helpful. Would definitely stay again. We were there for a game at Villa park followed by a fine dining experience at Orelle’s restaurant. The premier inn was just one street away from the restaurant which was absolutely perfect. The front of the hotel does not look particularly inviting but fine once in. Room overlooking the catherdral was a plus. We would definitely stay again

Great hotel in a great location. Money well spent. Staff were extremely helpful and very friendly, nothing was too much of an ask and really made our stay amazing. Beds comfy as always and food was superb, always a great breakfast at premier inn.