Premier Inn Birmingham City (Waterloo St)

The room is not big but just enough for a couple. If the amenities are a bit more to provide would be much better, such as a small fridge.

5th floor but no great view as it's so built up that side of hotel. Air conditioning loud and squeaky. However, room large for a twin, bathroom good size, great shower, clean linen and room, comfortable beds, good lighting and good breakfast options. Bargain!

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Great hotel clean place staff are great

Great location near the station and shops. Friendly and helpful staff. The rooms are clean, the breakfast has all you need and they have a restaurant with the hotel. I would recommend asking for a room away from the street where the bars are, as that can get quite loud on the weekends.

Good location for city centre, friendly staff, clean and well-presented room. Unfortunately what didn't work for me was the proximity of a nightclub with incredibly loud music until 2am. Not much fun and not the restful night I was hoping for.