Premier Inn Birmingham Central Hagley Road

Sadly, this was another disappointing experience - and one that’s really made me question my continued loyalty to Premier Inn. The newly refurbished room might look sleek at first glance, but it’s completely unfit for a working trip. The old desk setups were ideal - plenty of space for a laptop and everything else you need to get work done. Now, you’re left with a small, awkward round table that barely fits a laptop, and because it’s floating in the middle of the room, you end up trailing cables across the floor. It’s impractical, uncomfortable to work at, and frankly a bit of a safety hazard. Then there’s the shower. I was told at check-in that I was the first guest in this freshly done-up room, which gave me hope that the shower might finally live up to the standard Premier Inn used to promote. No such luck. The shower head wasn’t detachable - always a frustration, especially if you’re a bigger person. And the water pressure was poor to say the least. I noticed the website no longer mentions “powerful showers” for this hotel, which feels like a quiet admission that they’ve given up trying. What should have been a quick 10-minute shower turned into a 25-minute struggle just to rinse properly. If Premier Inn think this is an acceptable level of quality in a brand new room, then their priorities are definitely shifting in the wrong direction. On top of that, the HDMI port on the TV - as usual - didn’t work. That’s frustrating enough on its own, but now, with the table being positioned away from the wall, you’re forced to run cables across open floor space. Not only does that risk damaging your own equipment, but it creates even more of a trip hazard. Overall, it was a real let-down. I’ve stayed in Premier Inns for over 11 years and always recommended them for work trips. If this is the new room standard going forward, I’ll be rethinking that recommendation. It might be fine for people travelling for leisure, but for business users, it’s a frustrating and poorly thought-out experience.

Great experience, wonderful staff especially Monike who went above and beyond to make our trip extra special she remembered it was my birthday and popped goodies in our room. Such a great stay.

Lovely meal in the hotel restaurant tonight. Served by Jazz where she greeted us with a smile and was continually checking on how everything was. She seemed to be the only one taking orders and serving food, but this didn't let her excellent level of service slip. Restaurant was lovely and cosy and Jazz let us know about the menu deals where we could have 2 courses and a drink for £16.99. Great value, great food and friendly staff. The chef did a great job keeping up with food orders too. Thank you 😊

Good service clean room and good breakfast. Selina was helpful and friendly nothing was too much trouble. All staff encountered were friendly and helpful would defiantly stay again.

I have stayed at this hotel several times and there is a reason I keep coming back. The staff are always friendly and welcoming. The free parking is a huge bonus. The rooms are always clean and of a good standard - the recent refurbishment has been a great addition. The hotel is always quiet, despite the location. Thank you as always for a wonderful stay.

Cooked breakfast wasnt very good. Evening meal is only served between 1700 and 2030 but I couldn't see this advertised. We were at the bar for at least 5 minutes waiting to order before someone appeared. Someone finally arrived at 2033 to tell us we were 3 minutes late to order any food!! The highlight of our weekend there was Alan working the bar on the friday night.