Hampton by Hilton Birmingham Jewellery Quarter

Total disappointment concerning the name and what we have seen inside. First of all hotel doesn’t have parking and they advice safe one 10 min walk away , but safety made us worry half night leaving expensive shopping inside. Elevator of hotel was shaking and seemed to be dropping soon. Everything is just broken from bathroom to bed which is by the way is kind of box with mattress. The variety of teas is the cheapest. The only thing left from Hampton Hilton is green color left on bed headrest (not even on the carpets as supposed to be ) and waffles for breakfast. Same disappointing breakfast as around all UK but thanks for waffles to forget the whole sadness of the stay.

Although we reserved the room as 2 adults and 1 child, they separated it as 2 adults. When we said, they said they would fix it. When we entered the room, there was an armchair with a base for our child. However, it was neither prepared as a bed, nor a sheet, a pillow, etc. We had to make the bed ourselves and use the towels as sheets.

Generally very average hotel with some cleanliness issues: lifts need cleaning, some public area carpets.

The room was spacious and clean. The only issue during my stay was being woke up in early hours by loud noises which I think was coming from the pipes.

I love this hotel. It was quiet and clean. Very welcoming. Food was great and filling.

Richard was great, the light things near door came off in my hand he sorted, had no charger he sorted. Was hungry he sorted, sorted breakfast all in all I had forgotten things and he helped with all of them, only problem bed in 345 is hard but otherwise a great stay. Tram stop back of the hotel, multiple buses front of the hotel. Shower lovely.