The Kelly Birmingham, Tapestry Collection by Hilton

The rooms at the Westin were very overpriced this weekend so I decided to try the Kelly. My room was very nice, the staff were great, there were a lot of food options within walking distance and an uber to the Civics Center was just $4.

The staff is fantastic. It was an excellent location for quick access to downtown and UAB. By far though, the staff were AMAZING!!! Everybody from the valet to the front desk, bartender, and cleaning staff was soooo friendly. I travel a LOT and I can’t think of the last time staff was that friendly. Maybe I just haven’t been to AL in a long time, but there were exceptional.

Bar and staff a bit underwhelming given the price. The room was nice but the water from the sink and shower had a stench.

Our first experience with this hotel. It was wonderful! Miss Althea at the Front desk was very accommodating and welcoming. She helped us get into our room early so we could change clothes to attend graduation as we had been traveling since early morning. Gave us information about the hotel and restaurants close by. Will definitely stay again.

The location of the property is ideal for those who want to park and take amtrak to a destination because it is only one block away. Also I had special dietary needs because of a medical procedure, I was in town for. and the staff graciously offered to put a microwave in my room during my stay. The level of professionalism end customer service. Was impeccable-I highly recommend.

It’s a no for me. I know it’s on me to look more closely- but any hotel at this price point not having a fridge in the room was shocking and ridiculous. The front desk was always very very nice- but being told if we wanted ice we had to bring our tiny bucket down to the restaurant and ask someone to fill it up? Weird. Secondly, when we first arrived there was an alarm distantly going off for more than an hour. I called the front desk to ask about it and see if someone could check the room next door. She said she was unsure- but would send maintenance. She arrived herself at the door 5 minutes later, listened to the alarm sound and said “oh there is a fire alarm going off on the fifth floor.” Um, what? You came up here to tell me that? I asked if there was a fire, she said no. Again, she was very sweet but good grief. The alarm stopped 5 minutes later. Was I the only one to tell the front desk about it? Hotel seemed pretty empty, so maybe. Thirdly- the room was so so so damp. Enough that the sheets were sticky and uncomfortable. We changed the a/c settings many times but nothing helped. I did inform the front desk about this when we left. Some parts of the hotel were pretty, but honestly it was basically the same experience as staying at a Motel 6. No amenities and no apparent reason on why this hotel cost this much for a night.