Hampton Inn & Suites Birmingham-Downtown-Tutwiler

Location was great, staff friendly

The young lady who checked us in to our room was so amazing. She made our check-in process such a breeze. She also represented the brand very well through her outgoing personality and helpfulness. The rooms were clean and the breakfast was a pleasant surprise.

The manager was rude & fady at the front desk was rude. No shower did not drain. We contacted the front desk. They sent someone to try to get the drain unclogged & they were unsuccessful. After the drain clog was unsuccessful I went to the front desk because I needed to take a shower. The lady proceeded to give me very unhappily on my, a key to another room that was uninhabitable because of the air conditioning being out. She told me do not use the shower in my room, but I can go upstairs to another room and use that room shower. This was at 2 o’clock in the morning. It was very unsafe, and uncomfortable. The next morning the manager was very hesitant to refund our money. I would not recommend this property until all renovations are complete and they have new management.