Spark by Hilton Birmingham Colonnade

This hotel was the worst. When I first checked in we were given a room with a dirty tub with visible red looking dirt. The front desk clerk appearance was disheveled and unprofessional . Although, she changed the room However, the second room the interior security lock had been removed. There were no face towels or shower gel in bathroom. The serving area for breakfast had a ceiling leak with a yellow mop bucket in the middle of the serving area. Of course, we lost our appetite after witnessing such unsanitary conditions.

Bed was comfortable No light in bathroom fixture Room was not very clean and had carpet stains and smell old. Debris in the a/c unit from recent renovation A/c worked well Tv picked up no local stations, Tubi worked well Breakfast was .continental Coffee was hot in the morning

Price was right, hotel is nice, but I wouldn’t go more than one or two nights. I was originally told by the front desk that we couldn’t check in after 12am, they were accommodating to us when I called to let them know we would be arriving later than 12. It appeared though that the desk is open 24hrs. Beds and pillows were comfortable, but a little soft for my taste. The building is definitely older and under renovation so a lot of that will hopefully be addressed in the renovation. The front desk staff was very friendly and the hotel was overall decent. I would accept it again in a pinch.

Good - the staff was friendly and accommodating. The bed was comfortable. Bad - no breakfast ( I pick a hotel that has breakfast), everything out of order due to “maintenance “ such as gym, pool and even the ice machine on my floor. They had a new AC in my room. A mini fridge and a microwave used the last remaining outlet. Problem is that there were no more outlets to plug in the desk lamp ( which was unplugged) and therefore no place to plug in my laptop. My socks got dirty walking around on the room carpet. Yuck. It took three attempts to find me a clean operational room. This is an old tired hotel that has been neglected for a long time. I checked out after one night and went to another 3 star hotel that was rated #1 in Birmingham on Trip advisor.

We booked this hotel because it was pet friendly and we were traveling with a dog and the ratings online were good. I called after I booked and spoke with the front desk and explained that I was traveling with family and if possible to have adjoining rooms. I provided both confirmation numbers and was told that we were booked in those spaces. We arrived around 8:30pm and upon check in, I was told that not only did we not have the requested rooms but one of them is not ready and still being cleaned. I mentioned that I called and there should be a note and the agent working the desk was super overwhelmed and flustered and blaming everything on the system she could barely form a sentence to explain anything. She managed to get us on the same floor a couple rooms down from each other, although annoyed it was fine. They were still cleaning rooms on the floor, dirty linen in the hall, carpet was in desperate need of a vacuum. My sons room was ok, mine had a small mini fridge sitting on top of the desk that rattled and made noise (room 427), the rooms were clean but I didn’t do a deep dive into how clean, we were too tired. The facility is dirty, trash overflowing in the outside parking lot, cloudy pool, the gym had a an out of order sign on the door, the only working ice machine was on level 4, and the water dispenser in the gym needed maintenance, 1st floor bathroom didn’t have towels. None of the outer doors that required key card entry were locked, anyone was able to use the doors, I didn’t feel unsafe but that is very unsafe to allow that kind of access and should be addressed. We didn’t get a final bill when we checked out, we were told that it can be requested through the app. We were passing through but I wouldn’t stay or recommend staying there to anyone. It was the lack of hospitality and the care of the facility for me.

It took 30 minutes to check in because the person working was new and untrained. We had to wait for shift change. The elevator wasn’t working and the TV in the room didn’t work either. At this time I have three pending charges on my card. Let’s hope 2 of those fall off. The room was clean and the bed comfortable.