Ilirija Resort Hotel Adriatic

From the moment of arrival at the hotel, the experience with the staff was unsatisfactory; they lacked professionalism, struggled to provide the necessary information, and appeared poorly coordinated. The rooms are clean but outdated. There was plenty of food but the selection was very basic and the dishes were poorly prepared.

I debated writing this review, as it puts a dampener on our holiday, but in truth that’s exactly what our first impression did...it put a massive downer on our holiday. Good point The hotel is part of a chain of 3, all next to eachother in Biograd. I booked via email, first enquiring about 1 of their other hotels, but as it was more expensive than our Greece hotel (covid last min change) I enquired to the other options and ended up booking the Adriatic (remember this point for later). We booked our transfers through the hotel, great service. Arrived, checked in and went to our room. We had booked a ‘superior’ room. Well what we were greeted with was far from any superior I have ever known. A socket hanging off the wall, broken curtain, dirty tables (dust build up that hadn’t been cleaned for weeks never mind days), suncream stained sheets, blood stained and holey pillows. Long story short my partner asked for the manager, to be first addressed with ‘we know you wanted to stay in the other hotel’ as if we were pulling a fast one to get moved!! How insulting. Reluctantly she visited our room, to then give the explanation that ‘sh*t happens’ well it shouldn’t really when you are paying for a service. ‘It was the only room available, she couldn’t build us a new one and if we still weren’t happy then she would issue a refund’. Basically get on it with it or your out on your ear. She made it known that they held all the cards. We got a complementary lunch whilst they rectified the room, not before having to point out the faeces on the toilet seat to the cleaner. No-one contacted us until a day later. We had since found a full bin under the table, 1 lamp not working nor the balcony light, by this point we were over it and just wanted to make the most of our holiday. Is this is a nice 3 star hotel if clean and in working order? Yes. Was the manager rude and presumptive about our intentions? Yes. Would we return? Absolutely not. Not sure if this is a one-off, but besides the faults we have never experienced such poor initial customer service. Covid is no excuse. To add; the resort is also awful, pitched up next to massive campsite with people sunbathing all over the concrete paths. Avoid at all costs!