Holiday Inn Resort Bintan Lagoi Beach by IHG

Was a great weekend get away from Singapore. Hotel is brand new! Everything was good. No complaints.

Just finished out stay with Holiday Inn Bintan. Just want to give a shoutout to Ibu Nunu and the team for their top notch hospitality. We need to change our ferry booking n moved it earlier as our daughter is having a high fever. Ibu Nunu and the team swiftly arranged to change the ticket, arrange a quick breakfast to our room and arrange a private transport so we can reach ferry terminal on time to catch the ferry. We are very grateful for the help. Overall it’s a very pleasant stay. Newly built resorts with nice facilities. Specially love the swimming pool and facilities for kids. We will definitely be back here again

Love the hotel amenities and facilities. Breakfast spread was ok. Hotel staff were all v friendly and helpful, especially Galang! 🙏

Overall, we had an enjoyable stay at Holiday Inn Resort Bintan. Cleanliness was generally good, although the floor was still a little dusty. One small inconvenience was the lack of hooks in the toilet to hang towels, and the pillows were too soft for our liking—made sleeping a bit uncomfortable. For a 5-star resort, the complimentary toiletries were minimal (only toothbrush and toothpaste provided), and there was no iron or bathrobe in the room, although an iron and board can be requested. The resort is not located near food outlets, so transport is needed if you want to explore outside. That said, the in-room dining exceeded our expectations—the steak is a must-try, absolutely superb! The resort also offers many facilities, which kept us occupied throughout our stay. Big shout-out to the resort crew—they were incredibly helpful and responsive, even assisting with printing our boarding pass and explaining the complimentary land transfer. One area that could be improved is the ferry bus arrangement. It got quite crowded during boarding and we didn’t realize a second bus was coming, so our group got split up unnecessarily. It would be helpful if a staff member could assist in organizing guests. Despite the few areas for improvement, we definitely plan to return. The hospitality and facilities made it a memorable stay!

One of the worse experiences. The advertisement of this place is much better than being there. The food is subpar, very disappointing. There’s only one restaurant to service the entire hotel. The rooms were filthy. There are not 1, not 2, not 3 but 4 cockroaches in my rooms! They all have a musky smell. So if you don’t mind such filthy rooms, then Holiday Inn is the perfect place. The service crew were largely clueless and initially wanted my family to continue to stay in the rooms after informing them after the cockroaches. And not keen to change our rooms because they were full!!! The amenities is lacklustre unless you really have nothing much to do in general. Feels very 2 star at a 4 star price and a trap for Singaporeans. They appear to be objectively enticing Singaporean to earn your money, that’s about it. Will never recommend this place to anyone.

Thoroughly enjoyed the stay with well thought-out activities for kids and games room to keep young and old occupied. The service was impeccable, from the concierge to the housekeeping etc. If there is only 1 grouse, perhaps to consider expanding the non-spicy food options for the restaurant which would make it friendlier to people who cant take spicy food and to top up bottled water every day.