Four Points by Sheraton Bintan, Lagoi Bay

It’s a cool place to chill and relax! The staffs are so friendly which lights up my everyday. Would like to give compliment to Front desk Sonia and Saiful which had welcome and arranged our request upon arrival and explained in detailed my concerns towards Marriot Bonvoy membership. Went out to Tanjung Pinang on my second day and came back to my room with birthday decorations welcoming me, and placed more bottles of water which they have noted my request on my first day arrival. Great job prepared by Azizah, the housekeeping! It warmed my heart after a tired tour whole day. We joined the Buah Tangan Workshop and it was a wonderful experience, knitting bracelet by the beachside Highly recommend this hotel if you aim to have a chill and relaxing stay.

The hotel has direct access to the beach and has its own sea sports centre.. The hotel's service is good but with the high volume of guests, the food service waiting time is long. Additionally, there are insufficient beach towels and a lack of replenishment of plates and cups in the breakfast area. Overall, it was an enjoyable and memorable stay for my family!

The entire stay was amazing. It was visible that employees were struggling to communicate to us in English but you can also see that they are determined to relay the necessary information with manners and patience which I really appreciated. Some things to really appreciate is that they had prepare birthday decorations upon request which where are really cute and the restaurant aswell which was the best. I would like to thank Dini, Leni , Icha, Tila and Indra as they really went over the top for the celebration at The El lagoi beach club please do reward them with a recognition if you could as the service was top notch. Some things to note however the aircon in our room was really hot it was at a temperature of 26 degrees and we called the reception about it and someone had come to repair it note that this was at 12am midnight. I appreciate the prompt action but however after trying to fix it the whole night the temperature remained the same. I would prefer the course of action to be changed for this situations like giving an upgrade of the room or changing to the exact type of room. For the cleanliness it was all okay except that the cabana was fully soaked for the 2nd and 3rd day as it was raining. We chose this room specifically for the cabana and we weren’t able to utilise it. Most importantly is that there was a cockroach in the bathroom.