Four Points by Sheraton Bintan, Lagoi Bay

A Truly Memorable Stay at Four Points by Sheraton Bintan Lagoi My recent stay at the Four Points by Sheraton Bintan Lagoi in room 8006 was simply outstanding, thanks to the incredible staff who went above and beyond to make our family feel welcome. Their dedication to service and genuine warmth was evident at every turn. First and foremost, the entire crew working at the hotel deserves immense praise. From the moment we arrived, we were consistently greeted with smiles. It felt like everyone, no matter what they were doing, would pause their work just to acknowledge and greet my family as we walked past. This simple gesture made a huge difference and contributed greatly to the welcoming atmosphere. I also want to give a special shoutout to a particular male staff member at the Rempah Kitchen restaurant where we had breakfast. My child was only eating a banana, a sausage, and a hard-boiled egg, and this staff member, wearing a different uniform, showed incredibly sharp observation. He quickly noticed my child's limited choices and came over to our table. He proactively offered to get him something else, like pasta, and even offered him a hot chocolate. His attentiveness and kindness were truly remarkable and made us feel so cared for. My apology for not getting your name. Lastly, a big thank you to our exceptional housekeeper, Mr. Bahar. His attention to detail was impeccable. Every day, he left dedicated notes for us, which were such a thoughtful and personal touch. The different animal towels he created daily were a particular highlight—they always sparked conversation and brought so much joy to my son. The staff at this hotel are what make it truly special. Their amazing service, attentiveness, and friendly attitudes made our family vacation an unforgettable experience. We can't wait to return.

Stayed on 4th Sep to 7th Sep 4th and 5th sep being thursday and friday and with relatively less people the service is still ok. Come 6th september saturday, i came back to my room after lunch at 1.30pm the room is not make up yet and i called the front desk and they came at 3.40pm and by then, my baby is taking a afternoon nap so i only collect the amenitied i need. 7th Sep, sunday morning we have buffet breakfast at the restaurant, the restaurant is clearly understaff. Wanted some salmon porridge, no bowls. Went to order eggs, no plates. So the existing guests at the restaurant havent eat finish hence they arent leaving and guess what? There were more guests queueing up to come in and they aint any table. When i left at 9.30am, i pitied the guests that cant find a table yet and buffet breakfast ends at 10am. Lastly, this resort is suppose to be new but lift spoilt, room full of drain flies. I have never stayed at a hotel worse than this.

Will repeat soon. All the staff are very helpful and friendly. Only the aircond inside the room not so cool

Stayed in Four Points Bintan for 2 nights and wow… it totally blew my expectations! From the amazing culture to the warm service, everything was just perfect. Huge shoutout to Viona who checked me in and out she’s such a gem! Her smile and friendly vibe were so comforting. The team at Rempah Kitchen was super friendly too. I can still picture their faces, even though I forgot the names (sorry!). You guys are amazing! The food and service? Chef’s kiss! Also, big thanks to housekeeping for keeping our room spotless and the Ararinda Lounge team for being so welcoming. I already miss Four Points Sheraton Bintan… can’t wait to be back!

I had a great stay. The beach was less than 5 minutes walk from my room at level 2. Everyone in the hotel was very friendly and nice especially the people at Rempah Restaurant, always checking in with you if there was anything short from their end or anything about the hotel. Breakfast spread was great with lots of variety. Super love that they have the sambal corner. Booking of spa was also seamless. Live music every night for the people at the bar but everyone in their room can enjoy it too from the balcony. Special mention to the staff at the restaurant and people at the concierge for helping me with directions and everything I had to ask and help with. This should have been a 5 star ⭐.

Four point Bintan is awesome for family short getaway! 2 restaurants inside the hotel, restaurants staff NICHO treated us as friends, provide excellent service! This trip is more than my expectations! Will come back again for sure! Highly recommend!