Best Western Palace Inn Suites

The hotel is cozy and always fresh and clean! They offer basic accommodations but will try and satisfy your needs upon request!

Everything was great. Nice to find a Best Western with an elevator. Quite, safe, comfortable, good value. And the breakfast was very good. Especially the gravy. Someone made that from scratch with Grandma's recipe I do believe. I know this is an odd thing to include in a motel review-but dang-that was some awesome gravy. If I every find myself in Big Spring Texas again...I will be staying here.

Best Western Big Spring I requested a 1st floor room and extra bath towels. Upon arrival, they had and honored that request. A big plus in my opinion. Front entrance way and lobby is large, clean and provides a welcoming atmosphere. Trash bags in garbage cans. I like it. Active versus passive vent fan in the bathroom. I love having those but you don’t see many nowadays. Bright light over the shower/tub. Very nice. The square light over the sink wasn’t as bright. Above the bathroom mirror, the was an open junction box that was not covered. This seems like an oversight on the part of the maintenance crew. (Rm 112) The shower head had plenty of flow-pattern choices (very nice), but the water volume or pressure was pretty poor. Always take me longer to soap up, wash, and rinse; so I’m running the water much longer than is desirable in these drought days. (Maybe due to an ongoing renovation) Lots of ports for charging mobile devices. Lots of control over the heating and cooling. The HVAC system allows the fan to stay on even when compressor is not running. My wife and I both like that. But I think it only works on A/C not heat. Clean. Sofa Chair with a hassock. Great for relaxing. The mattress was very comfortable. Not to soft, not to firm. The pillow rating, like the mattress, is always very personal. They were quite large and I thought I would hate them, but my head sunk down on them just right. I actually liked them. Breakfast area was smaller than some comparable hotels, but sufficient enough. It wasn’t too crowded the morning we were there. Plenty of food choices and quality napkins, but the scrambled eggs were not what I call scrambled eggs, more like egg pancake patties. Not so much my thing. Room 112 is right next to the elevator. When used, there will be some rumbling/humming noise. Could be unacceptable for some guests.

I stayed 2 nights good location and nice workers the only issue is the pool doesn't open till 1pm and the 3rd floor has low warter pressure and if your running late for breakfast ther might not be no food left they quit making food 30 min before clean up

Pros: Newly remodeled rooms Comfortable beds/pillows Well lit parking lot Many breakfast choices Clean, fresh rooms due to no pets policy Cons: Rude front desk clerk upon check in Lukewarm shower water Heard next room's TV from 11:30 PM until 3:30 AM. Was unable to get much sleep. Not sure if walls are thin, or not sound proof

We were impressed with our overnight at the Best Western Palace Inn and Suites in Big Spring, TX, In spite of ongoing renovations our room was comfortable and spotless. The room was very quiet. No slamming doors. We were next to an elevator but there was no elevator. The indoor jacuzzi provided welcome relief after an 8-hour drive. Very impressed with the breakfast selections and we gave the new 24-hour coffee machine a Gold Star.

We checked into a king, and it smelled like wet dog hair. We moved, after having to search for the front desk attendant for 15 minutes. When I called the front desk number (as directed by a sign on the counter in the instance that the attendant was not present) the phone was transferred to one of the guests mobile phones, who was irate that he kept getting calls from people looking for the attendant. The attendant finally returned and provided us with a different room, two queens. Unfortunately this room also smelled of wet dog hair, mixed with something musty. Needless to say we didn't sleep well and left quickly in the morning, after a mediocre breakfast.

We love having the Full Hot Breakfast. We enjoy having the indoor pool and hot tub. Mostly all the staff are nice, willing to help and are nice. All of this is important to us and the main reason of staying each time we come to town.

The front desk staff at this location is amazing. Very friendly. Very welcoming. And if you like being recognized and welcomed by name when you come through the door, this is the place for you. But my reason I will not be returning to this location is the breakfast and the young lady attending to the breakfast. The breakfast, which is usually one of my favorite parts of a hotel stay, was disgusting. The potatoes were cold and tasted like everything had been nuked in the microwave. Which it had because I watched the girl take piles of biscuits and potatoes and heat them in a bag in the microwave. I have never seen this especially at a best western. Our breakfast tasted like rubber and cardboard. During the breakfast, the eggs ran out and I had to go and ask her to make more. She was standing by the front desk area texting on her phone and at one point sitting with her feet up on the sofa. I also observed this lady smoking a cigarette and then coming back to handle the spoons for the gravy without washing her hands 🤮🤮🤮. I have never stayed at a best western where the breakfast and the breakfast area were so disgusting. I only gave 3 stars for the kind lady’s at the front desk.