Holiday Inn Express Big Rapids

They are clearly going through a renovation, so I’m giving some grace. But the bathroom was tired and there are water soaked tiles on the ceiling of the hall on the 4th floor.

The staff at the front desk was amazing but, pool was run down with painting coming off on all the kids. The hotel room had ants and stains in the carpet everywhere. The bathroom shower wasn’t clean.

The room was wonderful and hotel was great. Only thing was entrance way was recently damaged due to construction vehicle, not their fault. Staff was exceptional! Very helpful even with restaurant ideas and locations. Everything was very smooth. Will most definitely be staying here again! Wanted to thank Ashton the evening desk staff! They made my night and check in after a ling day smooth and exceedingly easy!!

window shades of cheap quality, and lack of seal allowing light to freely pass through at night, Especially the parking lot lights. Thin walls Room fixtures laughable. Tiny toilet in first room, unsecured shower head in second room, no hangers in either room, hangers brought to room, on request, had hanger hooks too small for rod diameter.3 day stay and no room service. Evidently over 1 year under remodeling. poor plan, construction & paint application, Staff was the only positive. I was embarrassed for the. Won't be back, won't recommend.

Rude hotel staffer The hotel was OK, but it could have been a little cleaner. The air conditioning was out on the main floor, and it was extremely hot and humid. The location was perfect as we were playing in a golf tournament right at Ferris State, but we did have a few issues. First of all the coffee each morning was terrible. Our biggest problem, however, was when we went to pay. There were three of us in the room and we told the gal when we checked in that we wanted to split the bill three ways. She said it was no problem, just let them know when we check out. When we went to check out, the young man behind the desk said he couldn’t do it because it wasn’t set up when we checked in and he actually got very rude about it. He obviously didn’t want to do the extra work required to split the bill. Fortunately, another woman came along, and she was willing to help us out. It should’ve never been an issue. Not sure we will stay here again if the opportunity arises

Everything went well. Staff was friendly and the room and breakfast were fine. Pretty much what we have expected from Holiday Express.