Pearl Continental Hotel, Bhurban

Not good tour

It was awesome, early check-in allowed, complementary mattress given

Loved everything. It was an amazing experience.

This is good hotel in Murree Pakistan. Secure and beautiful. A well maintained garden. Nice food, Pakistani and Chinese. Nadia restaurant is a buffet restaurant serving variety of food. There is also a veranda eating place having good Mountain View. There is also Shinwari chef corner tugged in garden serving traditional BBQ Pakistani food. However, I felt a faint smell in my executive room and also heard some guest complaining of the same. This could possibly because of very busy turnover and narrow window for staff to clean rooms properly. Some of the front desk staff are arrogant but some guests are also disrespectful.

I had never stayed at a hotel in Pakistan, and I wanted to start the new year with some rest and relaxation at the PC Bhurban. While the view of the mountains from the Terrace Café was stunning, the rest of the hotel left something to be desired. Because the hotel is charging international prices, I managed my expectations by setting them to a range for international standards. Regrettably, the PC Bhurban was not able to meet those expectations. The first challenge was at check-in. The lack of customer service was immediately noticeable in all respects and especially when it came to billing. In order to hold my reservation, I was required to prepay the first night’s stay. When I checked in, I was told that the rate was higher than what I was quoted and what I pre-paid for the first night, and the hotel would be charging me a higher rate upon check out to collect the appropriate amount. Additionally, the hotel representative at check-in kept referring to my reservation as a Deluxe Room when I had booked and provided the confirmation for a Standard Room. After numerous conversations, the issue was never resolved, and I opted to pay and never return to avoid being labeled as a guest who did not pay. The second hotel demerit was the lack of upkeep and cleanliness throughout the hotel including the rooms. Although the hotel is quite beautiful, the rooms are very dated and dingy. There was dust in the corners and along the surfaces that abutted the walls. There were stains and smudges on the curtains, sheers, bed cover, and furniture surfaces. There were years’ worth of paint droppings and grout mixed with residue layered on the floors and walls. Additionally, I noticed cigarette butts and dirt buildup on the stairs in the hotel corridor and unidentified odors in certain areas. While I can only speak about my experience in one eating establishment, the Terrace Café, the lack of customer service extended to this area as well with one exception. A server named Anjum stood out from the others and seemed to have more experience in hospitality and customer service. Despite his efforts, in the three times that I ate at the café (tea, lunch, dinner), I felt abandoned once seated at a table. None of the waiters – and there were many – greeted me or asked if I would like a beverage. I eventually had to seek out a server to ask for service which is how I met Anjum. The food prices were elevated much like the room rates and sadly the quality was subpar. While there are more shortcomings, there is also great potential. The 50-seat movie theatre, the spa, the exterior grounds with walking paths and amphitheatre are unique amenities. However, until there is a major update of the property and significant customer service training, the PC Bhurban falls short of its potential for which the hotel guests ultimately pay the price.

The location of the hotel is classy Mountain s view of Murree around the hotel gives another class of peaceful and beautiful ambiance The quality and taste of food is marvelous Ample space of parking available Above all are ok, however staff service at the dining area is PATHETIC No one bothered about the customers/ visitors, staff is not very professional, don't know how to serve the customers, even they don't know to make and ready the table before serving the food. Tables mat and napkins are not clean. With the drinks they didn't submit straws. They are quite reluctant to show their welcoming attitude at all, no smile, no thanks Very disappointed at the PC level hotel