Nilambag Palace Hotel

One of the worst experience I've faced till now. I've travelled many cities now, first I check the reviews of the hotel before booking, so ss I've saw good reviews about this hotel Nilambaug Palace Hotel, Bhavnagar, i booked a deluxe room with king bed. I already contacted the property before my arrival that I'll arrive around 2-3 am in the morning so keep my room ready. As I've arrived i was first unable to find hotel entrance, afterwards I checked in and I got twin bed room. I asked them that I've booked Deluxe King Bed Room for which I've paid 2k extra they said they don't have any deluxe room available, and in their system was showing I've booked twin bed. The hotel staff didn't gave any response to my questions, the room was bad, bedsheets weren't clean, TV wasn't working, none of the remotes were working, no Valet was available for parking of my car, the bed was so hard that I couldn't sleep at all. This is the worse experience I've got till today. I've booked my hotel Via MakeMyTrip, I'm black platinum member, and still MakeMyTrip also didn't do anything.

Wonderful ambience, good hospitality, very helpful and great behaviour of the support staff, tasty food. Thanks

Great palace in Bhavnagar but needs better upkeep and rooms certainly need huge renovation. We stayed in heritage room. Rooms are very big, but furnishings need some maintenance and modernisation. bathrooms are big too, bathrooms were clean but not sanitary fittings are in dire condition, tiles are broken and overall does not feel great. Food is less than mediocre, breakfast was cold and is not elaborate at all. Staff is okay, courteous but certainly needs proper hospitality training. Overall, property and experience does not match with other similar priced heritage properties.

Location and property is v nice, but rooms are basic, overall v nice

I recently had the pleasure of staying in nilambaug palace in bhavnagar. It was absolutely unique and memorable. The heritage palace, rooted deeply in history, gives glimpses into the life of a royal. It transports you back in time with architecture cum grandeur the whole complex boasts in its expanse of lawns and intricate detailing. The rooms are spacious and well-kept, though they do give off an old-world charm, though some of the amenities can be a little modern to add comfort. The staff hospitality is commendable; they always kept looking at us attentively and ensured that our stay was comfortable. The food served at the in-house restaurant of this palace was delicious, offering a combination of traditional gujarati and other indian dishes, plus it adds to the royal ambiance while dining. The most striking feature is, of course, its serene atmosphere-a refreshing departure from the frenetic pace of city life. Despite it needing a few upgrades, especially relating to modern facilities, the charm of staying in a royal palace compensates well beyond these shortcomings. It is perfect for anyone who likes experiencing heritage and luxury, in touch with history.

Excellent service, clean and spacious room, polite staff, beautiful ambiance with great services like the gym and pool, augustiene (the guy who showed us around the gym and pool) was very polite and friendly, overall great stay.