Apartments Rosenthal Residence

Well presented apartments, but unfortunately a number of factors makes this a one-off visit for me: - Despite asking for a quiet apartment during booking months in advance I was allocated towards the noisy street with trams - even though it was January. - Wifi was generally incredibly slow. When told this, staff gave me a box of some sort to plug in in the room (so they obviously know there is a performance issue). The box didn't work at all. - TV signal reception is incredibly poor across virtually all channels. Attached picture gives you an idea what you might get to see. - The fridge was filled with their idea of a minibar for payment, leaving very little space for your own groceries. Why do you think visitors book an apartment and not a hotel room? - They consistently allocate the absolute minimum that can be justified. One pod of coffee and one teabag of a type, with a few types to choose from, per day. Allocation of towel was the barest minimum I have ever encountered outside of a hostel.

Our family stayed in a comfort suite at the Apartments Rosenthal Residence for 3 nights between the holidays. The room was prepared for our party of four and still did not feel too cramped with all of us in there. The whole hotel was immaculate and tastefully decorated. The staff at the reception were very friendly and accommodating both when checking in and out. Last, but not least: the location is superb: many great places to eat and shops are all in walking distance and public transport is very close.

This trip was very memorable, especially because of the hotel we stayed at. Everything was excellent—the interior design, the layout of the rooms, the amenities, the cleanliness of the place. It was all exactly as I expected, even beyond that, because the price for all these services was unbelievable.

Very unpleasant stay due to the miscommunication and dishonesty. Will not recommend. Regrettably, my stay at this hotel was overshadowed by an unexpected few hundred Euros deposit, a crucial detail conveniently absent during the booking process on ***********. The staff's explanation of it being a 'pending transaction' was not only misleading but outright false, as the amount was immediately deducted from my account. The deposit was not returned to my account almost one week. This lack of transparency and professionalism in handling financial matters left a very bad experience. I have personally travelled in a lot of European countries and I never ever experienced this matter. I understand the reason of taking deposit, but the hotel needs to consider the amount of deposit and inform to the customer beforehand. Be HONEST and PROFESSIONAL. Water was not refilled. It was not a quiet room as it is opposite the main road. The decoration of room were all falling apart.

Great place to stay. Just 40 metres from the U bahn station. Very comfortable and spacious. Receptionists extremely helpful especially Natalia. Emailed before travelling to ask some questions about journey from airport etc and got a prompt detailed reply. Whilst there all our questions were answered and they were so helpful. Would definitely recommend these apartments.

Abbiamo soggiornato due giorni in questo residence….stanze molto pulite e spaziose….entrata colf odice molto comoda….reception disponibile….consiglio vivamente per chi vuole essere a centro città ed avere la metto a pochi passi e girare la città