Homaris West Side Berlin

Of the 3 nights we were staying in the hotel, not a single time did the cleaning lady come to clean the room, throw out the trash or even bring a single towel! So from that side, I am shocked that a supposedly 4 star hotel doesn't have daily room cleaning service. On top of that, the first night there was a - what sounded to me as a fire alarm test and trial at 4 AM! The bright side of this hotel is the lady Pamela which works at the reception, she was very kind and helpful to give us an earlier checkin, and show me all the things around in the neighborhood, advice on transport, restaurants, etc. So thank you for the exceptional service Pamela!

I stayed in the hotel for the 2nd time. room is small but price is competitive

I recently stayed at the Axel Hotel in Berlin for an academic conference and was disappointed with my experience at hotel and even Trip.com services. Despite the high cost of booking compared to nearby hotels or ***********, the hotel did not provide basic amenities such as air conditioning, toothbrushes, toothpaste, water kettle, slippers, and tissues. When I raised my concerns with the hotel staff, they did not address my complaints or offer any solutions. Unfortunately, my stay was further complicated by health issues, which were exacerbated by the lack of air conditioning. Despite having four more days left in my stay, the hotel staff refused to fix the situation or offer me a new room during first three days. Later, they provided everything but you need to go to reception each time . Overall, I would not recommend the Axel Hotel in Berlin due to the lack of basic facilities and poor customer service. Meanwhile, i have compared the prices between *********** and trip.com as my friend’s preferred other sites. His booking includes taxi service, breakfast with big room but in my case, they just provide a room. Hope trip.com will also improve their services and inspect the hotels quality.

The location is good, it is close to the under ground, but the room is little bit small and the WiFi is very weak.

Je te déteste toi et ton service

Excelente servicio la recepcionista chilena nos ayudó bastante en nuestro viaje