Wilmina

A wonderful stay - there isn’t a single thing we didn’t love about our stay at the Wilmina. Whilst our cosy room was certainly cosy, it was beautiful with such a comfortable bed: I particularly appreciated the lavender pillow available upon request. The whole hotel has so many lovely spaces to relax and it feels so calm. We enjoyed the delicious breakfasts, the sauna which we had to ourselves, the helpful staff, the readily available fresh fruit and drinks/cake in the afternoons..I could go on.. It has been so thoughtfully renovated and we could happily have stayed there longer.

A unique hotel. We had a spacious room in the former church of the former prison. Friendly, English-speaking staff, excellent breakfast, good coffee shop for lunch, within walking distance of the Charlottenburg Palace and the train station, lovely garden.

Its a wonderful hotel and the staff were great! room was really big and comfy breakfast 10/10 and very close to ubahn and a street with many nice restaurants I am already recommending it alot to Icelanders traveling to Berlin and realised I had not done a review so here it finally comes

What an incredible hotel! We were staying for four nights in the Penthouse Suite. The room is amazing. Full of light at sunrise, very silent - the only sound are the birds chirping in the garden. Bed is very comfortable too. The breakfast is delicious, with plenty of healthy and balanced options. Architecturally, the building renovation is a masterpiece. What I loved were the common areas of the lounge and billiard room. You can make your own (delicious) tea and chill or even have a casual meeting. I will definitely stay at Wilmina next time I go to Berlin!

I was absolutely blown away by the hotel. Expected a good stay, but my expectations were exceeded in every way. Three highlights: The staff was very kind and responsive, particularly Deniz. I loved the lights of the garden at night. The breakfast included an extensive cereal bar with lots of toppings and great yoghurts.

Awful management, client oriented approach failed. The worst experience I’ve ever had. The situation is as follows: My husband has booked a stay at Wilmina Hotel in Berlin from the 11.12 until the 17.12.2023 in the most expensive room - Garden Loft. The total amount was 3.600€. He has arrived on the 10.12.23 and asked if he could move in a day earlier. The room he has booked was available. After checking in he has noticed that he is freezing. It was around 10C inside the room. He was wearing down jacket! Trying to turn on the heaters did not help. The lady at the lobby could not make anything about it neither. She could not offer another room, as there were no available rooms. After my husband has been waiting for the magic to happen for over 2 hours, nothing happened. Cold heaters do not heat the room. The heaters did not get warm. He had to leave at about 01:30 and move to another hotel. The lady at the lobby told me on the phone that nothing will be charged for the stay. On the next day the manager, Mrs. Lüttgau, has charged 700 EUR for the "Stay" (better to say for the experience to switch the hotels at night, because the quality of the offered conditions did not correspond to the standards you would expect even from a hotel that charges 800 EUR per night. It did not meet the minimal requirement of normal temperature conditions). The Heaters were off. The lady at the lobby told my husband, that there is no other room. Not only to him but also to me on the phone, when he has called me at midnight telling me, that there was no heating in the room. I helped him out with the communication via the phone. We fortunately have not experienced this kind of treatment in any other hotel. The approach is unbelievable. None of the persons I have talked to is competent. They really don't care, that a person had to travel, had to sleep, had to have important meetings during the day and would like to have a clear situation about the stay. Just answer a few questions. Would you stay at a hotel, that charges 700 EUR per night without heating and freezing? Would you pay 700 EUR for a stay at the hotel, that did not happen, as the room was cold and you had to leave a few hours after getting in the room? Would you pay 700 EUR for a stay at the hotel, when you were told, that the hotel can not help you and you can solve your problem by yourself? would you pay 700 EUR for a stay, when you have already had to pay 500 EUR for another hotel? The hotel management stop to communicate with me when I put our lawyer in email copy! They just cancelled our reservation :)