Sather Berkeley, SureStay Collection by BW

Unkind service, irresponsible response, avoiding mistakes. We rented a room and stayed overnight. However, there was a problem with the water tank in the toilet, so we had to refill the water tank ourselves with a bucket to flush it everytime. It was very embarrassing and confusing, but the desk staff told us there was nothing they could do about it because it was night, and to contact their manager in the morning. We waited and had to check out with the inconvenience until the end. However, the staff in the morning also told us that there was nothing they could do about it because we had made a reservation at the agency service and told us to contact the agency service. They didn't care about our inconvenience, were rude and irresponsible, and never saw a smile. We contacted the agency service and connected with the hotel, but the response came back that the hotel had never received such feedback from us. We complained twice! We were not compensated properly and the small amount of points the agency service gave us were all we received. They are rude, unkind, and do not see any wrongdoing. It was the worst hotel we have ever experienced in our lives. Do not come here. That should be better to sleep the little bench in front of this hotel.

Overall the room is clean and the location is great by the Berkeley downtown . I would recommend to others and come back again.

Overall it is a great experience.

very good

與洛杉磯比，性價肯定差了不少，但在伯克利市中心算不錯了，斜對面就是trader Joe's，預算有限的情況下，可能是去伯克利大學的首選吧

汽車旅館來的，停車很方便，設備比較簡單，衞生不過得去。兩層樓，二樓沒有電梯的，帶重行旅住二樓要能搬才行。離佰克利市中心和大學很近，可以走路過去學園散步！