Prize by Radisson, Xhibition Bergen City

Great location. Require self check in or visit a nearby hotel of the same hotel chain

The self-service check-in system at this hotel is absolutely infuriating! You’re forced to download a specific app to check-in, but when I logged in with my iPhone, I couldn’t unlock the room! Luckily, I had an Android phone, which barely worked. Then, not long after, the app logged me out and wouldn’t let me back in with the original password! I contacted customer service, and they told me to walk 5 minutes to the service desk to get a physical key card—already frustrating enough—but when I asked what was wrong with the app, they just said, "I don't know." I ended up wasting over two hours of my time! This kind of service is completely unacceptable! 這間飯店的無人櫃檯系統簡直讓人崩潰！入住必須下載一個指定的App，但我用iPhone登入後，居然無法解鎖房間！幸好我隨身帶了另一台安卓手機，才勉強解鎖。然而沒多久App自動把我登出，原本的密碼還不能再登入！聯繫客服後，他們居然叫我走5分鐘到服務處去拿實體卡片，這已經夠讓人生氣了，但當我問他們App到底出了什麼問題時，他們竟然只回了句“I don't know”。就這樣浪費了我兩個多小時！這種服務態度真的令人無法接受

So bad a experience like this! I would say I would never go to the hotel again! And won’t recommend it to anybody! Because firstly when we went into the room, there is a worm ion the table… I, along with my roommate, am so concerned about the hygiene there.

Check in app didn’t work, staff failed to help. Had to book another hotelroom at own cost. I also met a BIG RAT on my way out of the hotel. Trip.com and the hotel both refused to refund the booking.

Very nice hotel in the centrum of Bergen! I had some difficulties to actually find it. There were some stains in the carpet. The room was comfortable.

由於想要實體房卡，所以到另一間Magic Hotel分店辦理入住，可能入住率不高，所以直接被免費升級到另一間Magic Hotel分店。另一間分店的房間更大，包含早餐，而且更加靠近旅遊區，十分滿意，非常感謝升級。