Gæstebruger
7. april 2022
The owner declared the possibility of self-check-in. It turned out to be a lie, he didn't give us the keys. He was a few hours late, we waited in the rain all day (we only have one day in Bergamo so we didn't see anything in town). When he showed up, he was unpleasent. We stayed overnight there, even though we were completely stressed by his behavior. After all, we wanted to give the rating on the booking, but unfortunately we were blocked from doing so because the manager said to booking that we didn't stay there!!! I couldn't believe it. This is his way of getting rid of bad reviews. Booking didn't help us with this situation. Travel a lot and fortunately I don't meet people and places like this I hope it was the first and the last time.
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